RingCentral Developers
RingCentral Developers
RingCentral

RingCentral Developers

Composite Score
7.6 /10
CX Score
7.9 /10
14 Reviews
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RingCentral's APIs enable businesses of all sizes to take their communications to the cloud. With a suite of powerful APIs for voice, SMS/ MMS, team messaging, video, fax, data, and configuration - you have the power to completely revolutionize the way your business communicates.

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Pros

  • Performance Enhancing
  • Acts with Integrity
  • Helps Innovate
  • Inspires Innovation
Dialpad Support
Dialpad Support
Dialpad

Dialpad Support

Composite Score
7.5 /10
CX Score
7.9 /10
21 Reviews
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Dialpad Contact Center is the inbound call center that enables agents to deliver personalized support at scale. With real-time coaching that offers up answers on demand plus native integrations to help desks and ticketing systems, your agents have a single place to focus, troubleshoot, and resolve.

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Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Client's Interest First

Products below are ineligible for awards due to insufficient recent reviews

NICE CXone Omnichannel Routing
NICE CXone Omnichannel Routing
NICE Ltd

NICE CXone Omnichannel Routing

Composite Score
7.9 /10
CX Score
8.1 /10
13 Reviews
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CXone Omnichannel Routing is used to seamlessly connect customers to the right agent across any channel. NICE CXone Omnichannel Routing is a contact routing and interaction management suite that empowers your agents to positively and productively interact with customers in any channel. Use the market-leading cloud customer experience platform and profit from easy-to-use interfaces, powerful integrations and superior flexibility. CXone Omnichannel Routing provides your agents with full customer context sentiment, and, conversation history with an integrated Customer Card—powered by optional pre-built CRM integrations—all in one consolidated agent desktop.

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Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Orum
Orum
Orum Inc

Orum

Composite Score
7.9 /10
CX Score
8.1 /10
5 Reviews
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Orum leverages AI to detect voicemails, filter out bad numbers, and navigate phone directories to get your reps into live conversations quickly. Orum Express (PowerDialer) enables you to dial hands-free. It plugs right in with Salesforce, Outreach and SalesLoft. Orum Elite (ParallelDialer) allows for calling multiple numbers in parallel, automatically marking dispositions and call outcomes in your CRM and most importantly, helping you speak with more of your prospective clients.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Five9 Auto Dialers
Five9 Auto Dialers
Five9

Five9 Auto Dialers

Composite Score
7.8 /10
CX Score
8.0 /10
7 Reviews
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Designed to help businesses accelerate sales and automate dialing, Five9 offers comprehensive dialer solutions on the market. Five9 Smart Dialers automate the dialing process and only connects agents to calls that are answered by a live prospect, filtering out no-answers and busy signals.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
LiveVox
LiveVox
NICE Ltd

LiveVox

Composite Score
7.7 /10
CX Score
8.1 /10
12 Reviews
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LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. It seamlessly integrates omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. The battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Vonage Click-to-Dial
Vonage Click-to-Dial
Vonage

Vonage Click-to-Dial

Composite Score
7.4 /10
CX Score
7.7 /10
7 Reviews
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Click-to-Dial is a browser-based plugin that allows users to auto-dial any number with one click. It’s especially helpful to employees who work with web-based business tools (e.g., CRM systems). When you click a phone number on your computer screen, you’ll instantly receive a call on your Vonage phone. The moment you answer, you’ll hear “Please wait” followed by ringing while your party is being dialled using auto-dial.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Genesys Cloud CX
Genesys Cloud CX
Genesys

Genesys Cloud CX

Composite Score
7.4 /10
CX Score
7.6 /10
12 Reviews
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Genesys Cloud CX is designed to take full advantage of modern cloud strategies and technologies. A microservices-based architecture, API-first development, open data and AI give you rapid innovation, agility and resilience. The platform’s composable design optimizes your customer experience tech stack so you can focus on configuring exactly what your business needs, with limited disruption.

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Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Caring
Talkdesk CX Cloud
Talkdesk CX Cloud
Talkdesk

Talkdesk CX Cloud

Composite Score
7.3 /10
CX Score
7.7 /10
10 Reviews
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With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Effective Service
PhoneBurner
PhoneBurner
Phone Burner, Inc

PhoneBurner

Composite Score
7.1 /10
CX Score
7.1 /10
6 Reviews
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PhoneBurner is a power dialer that helps sales teams get through calls faster and have up to 4x more live conversations. By automating workflows and call logging, reps get better results, in less time. The cloud-based dialer instantly leaves voicemails, sends 1-click emails, disposition calls, and automates post-call processes. Unlike other dialing platforms, connections are instant. You'll hear contacts say "hello" and can begin speaking immediately. No awkward pause. No delay. So conversation starts with promise, not hangups.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Generous
  • Under Delivered