HubSpot Service Hub
HubSpot Service Hub
HubSpot

HubSpot Service Hub

Composite Score
9.0 /10
CX Score
9.2 /10
69 Reviews
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To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

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Pros

  • Transparent
  • Helps Innovate
  • Enables Productivity
  • Client's Interest First
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Front
Front
Front

Front

Composite Score
8.2 /10
CX Score
8.5 /10
37 Reviews
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Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.

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Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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ClientSuccess
ClientSuccess
ClientSuccess

ClientSuccess

Composite Score
7.9 /10
CX Score
8.3 /10
18 Reviews
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ClientSuccess is a simple yet sophisticated solution that both the front-line CSMs and the Executive team will love. For the CSMs, we bring together the tools, best practices, insights and analytics they need to proactively manage their customers. For the Executives, we deliver the deep analytics, metric and reports to provide a comprehensive view of the health of their SaaS business.

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Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
Catalyst
Catalyst
Totango, Inc

Catalyst

Composite Score
7.8 /10
CX Score
8.0 /10
29 Reviews
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Catalyst is the customer growth platform that helps you unify the GTM organization to drive recurring impact and value. Evolve your team to stop focusing on activities and instead, deliver impact.

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Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Fair
Totango
Totango
Totango, Inc

Totango

Composite Score
7.6 /10
CX Score
7.8 /10
21 Reviews
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Totango enables you to reduce churn, grow revenue, drive adoption, and scale your customer success. Totango is the customer success solution designed to help your team achieve their goals. Our customer data platform actively monitors all customer health signals and proactively engage at scale, resulting in focused, proactive customer success teams, increased productivity, and a lower churn rate.

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Pros

  • Enables Productivity
  • Respectful
  • Performance Enhancing
  • Fair
ChurnZero
ChurnZero
ChurnZero

ChurnZero

Composite Score
7.6 /10
CX Score
7.8 /10
31 Reviews
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ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. ChurnZero allows businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.

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Pros

  • Acts with Integrity
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
Planhat
Planhat
Planhat

Planhat

Composite Score
7.6 /10
CX Score
7.8 /10
37 Reviews
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Planhat is a customer platform with a comprehensive, extensible data foundation. Powered by a series of flexible, horizontally-built modules, it combines UI elegance with best-in-class performance. We've always planned on becoming the CRM you run your entire business on. To achieve this, we haven't created a suite of specialized tools out of point solutions like hardcoded filters. Instead, we've built a distinct set of generic, interoperable building blocks that can be combined and recombined to meet specialized use cases.

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Pros

  • Acts with Integrity
  • Helps Innovate
  • Fair
  • Saves Time
Gainsight Customer Success
Gainsight Customer Success
Gainsight

Gainsight Customer Success

Composite Score
7.5 /10
CX Score
7.8 /10
27 Reviews
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Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.

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Pros

  • Enables Productivity
  • Unique Features
  • Respectful
  • Reliable
Custify
Custify
Custify

Custify

Composite Score
7.5 /10
CX Score
7.9 /10
25 Reviews
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Custify is a customer success platform designed for your B2B SaaS business. It helps you better meet customers'​ needs, reduce churn and increase lifetime value. You can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in an easy-to-understand dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has decreased.

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Pros

  • Appreciates Incumbent Status
  • Helps Innovate
  • Continually Improving Product
  • Reliable
Freshsuccess
Freshsuccess
Freshworks Inc.

Freshsuccess

Composite Score
7.4 /10
CX Score
7.6 /10
15 Reviews
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You can’t improve what you don’t measure. Freshsuccess provides full visibility into customer health metrics with proactive workflows for onboarding, renewals, and beyond. Alert customer support teams before it’s too late and protect your bottom line.

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Pros

  • Acts with Integrity
  • Security Protects
  • Unique Features
  • Fair