Adobe CX Enterprise Logo Award Winner Product Badge
Adobe CX Enterprise Logo Award Winner Product Badge
Adobe Systems

Adobe CX Enterprise

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Adobe CX Enterprise
8.6 /10

What is Adobe CX Enterprise?

Adobe CX Enterprise (formerly Adobe Experience Cloud) delivers personalized, on-brand content and experiences across the entire customer lifecycle with Adobe's end-to-end agentic system for CXO.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Adobe CX Enterprise won the following awards in the Marketing Platforms - Enterprise category

Filter By

Adobe CX Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe CX Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe CX Enterprise?

1% Negative
3% Neutral
96% Positive

Pros

  • Continually Improving Product
  • Enables Productivity
  • Security Protects
  • Reliable

Feature Ratings

Average 83

Advanced Campaign Management

85

Marketing Analytics

85

Email Marketing Automation

84

Marketing Asset Management

84

Social Media Marketing Management

84

Marketing Workflow Management

84

Community Marketing Management

83

Advanced Data Segmentation

83

Marketing Operations Management

82

Mobile Marketing Management

82

Multi Channel Integration

80

Vendor Capability Ratings

Average 80

Business Value Created

83

Ease of Implementation

81

Ease of Data Integration

81

Breadth of Features

81

Quality of Features

80

Usability and Intuitiveness

80

Ease of Customization

80

Product Strategy and Rate of Improvement

80

Ease of IT Administration

79

Availability and Quality of Training

78

Vendor Support

77

Adobe CX Enterprise Reviews

Machteld'Teran B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Great solution for B2B and B2C marketing.

Likeliness to Recommend

10 /10

What differentiates Adobe CX Enterprise from other similar products?

With real-time user profiles, constant insight, an accessible and flexible architecture, and an experience management platform that facilitates providing personalised service at scale, the Adobe Experience Platform is a platform-as-a-service that serves as the backbone of Adobe. It is a set of integrated analytics tools and internet marketing tools by Adobe Systems.

What is your favorite aspect of this product?

It serves as our club's one source of accuracy and assists us in creating marketing robotic flows, managing our landing pages and surveys, and sending the appropriate lead information to Salesforce for our sales department to interact with. By using program, we can create several credit reports. B2C and B2B are managed by the same back-end on the Adobe cloud platform.

What do you dislike most about this product?

It takes a lot of work and processes to comprehend Adobe Campaign's capabilities and understand how to utilize them, thus it ought to make them simpler to grasp. They need to enhance how much they maximize the user's journey. Lack of assistance and other challenges make it difficult to combine with non-Adobe products.

What recommendations would you give to someone considering this product?

It is really simple to investigate various options for our initiatives with Adobe Campaign, enabling us to expand our company and strengthen our organization. Additionally, its capabilities are ideal for developing uplifting dynamic material. They have kept up with our statistics and offered helpful insight into our daily demands in the media environment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Raidelyn P.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

The most comprehensive digital analytics platform

Likeliness to Recommend

8 /10

What differentiates Adobe CX Enterprise from other similar products?

The program stands out from the competition because of how effectively it works with the rest of Adobe's software and how easily it may be used.

What is your favorite aspect of this product?

Adobe Campaign makes it easy to find a large number of potential customers using a variety of channels, including email and social media. Through the use of these powerful search tools, we have been able to significantly broaden our clientele and increase the visibility of our company. With Adobe Campaign, we can quickly and easily check if an email address is valid before sending it to a client, and we can also make sure that the recipient's address is up-to-date before sending the email.

What do you dislike most about this product?

Instead of the giant organizations we're all familiar with, I think it would be easier to tackle if the company search focused on regional and moderate or small enterprises. Having a reliable internet connection is essential for productive online conversations. The list of potential victims is out of current since it contains contact information for people and businesses that no longer exist.

What recommendations would you give to someone considering this product?

This software is feature-rich and simple to use, thus I would suggest it to everyone.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Efficient Service

Magreat W.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

An Innovative marketing strategy

Likeliness to Recommend

9 /10

What differentiates Adobe CX Enterprise from other similar products?

Without a doubt, the most adaptable marketing automation technology available. Adobe Experience Cloud is a very effective program that helps me advertise and monitor my marketing efforts significantly and efficiently. Leads are scored depending on how I interact with different assets, and I can observe the efficacy of my marketing efforts and future endeavors.

What is your favorite aspect of this product?

With Adobe Experience Cloud, I can customize everything from automation to emails to reporting to meet the needs of any marketing plan or goal. Adobe Experience Cloud's program-based organization makes reporting on various marketing activities simple, which is a huge plus. The modular design in Email allows me much creative freedom when creating emails. Additionally, compared to other marketing automation tools, I find it simple to construct forms.

What do you dislike most about this product?

The interface of Adobe Experience Cloud is clunky and difficult to use compared to other marketing automation solutions like Hubspot. For now, Adobe Experience Cloud lacks comprehensive analytics, but I anticipate the company will address this deficiency in a future update. Adobe Experience Cloud, the price tag can put off startups, but switching platforms down the road is expensive and time-consuming.

What recommendations would you give to someone considering this product?

Adobe Experience Cloud is ideal if you want a single platform to handle all your marketing automation requirements. All marketing funnel stages may be tracked and reported on using its in-built reporting features. I suggest you think forward not just a year or two but five or ten to anticipate your marketing automation requirements.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy