Salesforce.com Inc

Agentforce Sales

Composite Score

9.1 /10

CX Score

9.3 /10

116 Reviews Write a Review

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What is Agentforce Sales?

The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Agentforce Sales won the following awards in the Sales Engagement Platforms category

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2026 Data Quadrant Champion

Latest Award, 2026

11 Top Rated Capabilities

13 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Product Impact
Contract Negotiation

2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

13 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

8 Top Rated Features

2024

Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Sales?

0% Negative

2% Neutral

98% Positive

Pros

Reliable
Trustworthy
Helps Innovate
Enables Productivity

Feature Ratings

Average 86

Pipeline Management

CRM Integration

Sales Analytics

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Omnichannel Campaign Management

Conversation Coaching

Call Management

E-Mail Campaign Management

Vendor Capability Ratings

Average 86

Breadth of Features

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Conversation Intelligence

Score 9.0

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Lead Management

Score 8.9

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Sales Enablement

Score 8.8

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Customer Relationship Management - Enterprise

Score 8.8

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Agentforce Sales Reviews

shubhang m.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Really convenient to use but has a high end cost

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Features and platform enhancements

What is your favorite aspect of this product?

ease of use and no technicalities

What do you dislike most about this product?

nothing per say expect the price

What recommendations would you give to someone considering this product?

Really accessible to people from all backgrounds, would recommend.

Pros

Saves Time
Enables Productivity
Trustworthy
Efficient Service

Priyanka T.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to use if you follow the steps/workflow.

Likeliness to Recommend

8 /10

What differentiates Agentforce Sales from other similar products?

Customization, drag and drop feature makes it stand out from applications or frameworks

What is your favorite aspect of this product?

Drag and drop feature is my favourite. It’s effective, efficient, and reliable. Anyone who is new to salesforce can easily follow the steps and get the hang of it.

What do you dislike most about this product?

Integration, during my tenure I found it really difficult on the integration part because it sometimes used to go with the flow but other it just used to disown the flow and stop working. This part was little difficult for me get through.

What recommendations would you give to someone considering this product?

Follow the steps carefully if you do not then you will not get your results at all and won’t even understand were you went wrong while implementing the same.

Pros

Reliable
Unique Features
Saves Time
Generous Negotitation

Bhavi U.

Role: Operations
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

One stop solution product with awesome features...

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Salesforce is a solution for all your sales related operations- from tracking to managing performance and business reachouts. My team loves how organised the platform is to navigate with varied features that it provides.

What is your favorite aspect of this product?

It is a product with so many features, where we can run campaigns, with filters to review our performance, plan business strategy better and mainly its integration with diifferent application

What do you dislike most about this product?

Nothing, it is a bit pricy but always worth the money

What recommendations would you give to someone considering this product?

Salesforce is a product that you would not regret buying with its features, with the integration of different application the work flow is seamless within organisation and the team.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Agentforce Sales

What is Agentforce Sales?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Agentforce Sales Ratings

92 Likeliness to Recommend

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Agentforce Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Conversation Intelligence

Lead Management

Sales Enablement

Customer Relationship Management - Enterprise

Agentforce Sales Reviews

shubhang m.

Really convenient to use but has a high end cost

Likeliness to Recommend

Pros

Priyanka T.

Easy to use if you follow the steps/workflow.

Likeliness to Recommend

Pros

Bhavi U.

One stop solution product with awesome features...

Likeliness to Recommend

Pros

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Outreach

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Feature Ratings

Pipeline Management

CRM Integration

Sales Analytics

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Omnichannel Campaign Management

Conversation Coaching

Call Management

E-Mail Campaign Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement