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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
3% Neutral
95% Positive

Pros

  • Helps Innovate
  • Respectful
  • Saves Time
  • Effective Service

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

87

Mobile Access

86

Resource Management

86

Budget Management

85

Dependency and Milestone Tracking

85

Planning and Scheduling

85

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Quality of Features

89

Breadth of Features

88

Business Value Created

86

Ease of Data Integration

86

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

85

Ease of IT Administration

85

Usability and Intuitiveness

85

Ease of Customization

83

Vendor Support

83

Basecamp Reviews

Melissa B.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent for discussing projects among colleagues

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

The members of my team and I utilized Basecamp to keep tabs on ongoing endeavors and document our successes and failures. It also served as a central hub for internal and external communication and collaboration with a third-party vendor. With each topic, we may handpick its participants and incorporate relevant files and links.

What is your favorite aspect of this product?

Basecamp is an excellent project management and communication tool that will keep both internal and external stakeholders on target, and I would suggest it to most of my coworkers. However, Basecamp is not ideal for a conversation because to the high volume of emails that would be generated and the resulting risk of important facts being overlooked. Basecamp is great for discussing the overall picture of a project, tracking its development, and keeping everyone up to date.

What do you dislike most about this product?

You can't use the drag-and-drop method to choose and upload files. As far as I'm aware, anchor text isn't a configurable feature. When you input a link, the whole URL will be shown.

What recommendations would you give to someone considering this product?

Use Basecamp to have in-depth conversations about developing new features with remote and international teams. However, it is not a one-stop-shop for all your development needs. There must be a different system for creating user stories, assigning priorities, organizing them into sprints, and monitoring their quality assurance status across all environments. It's not the primary tool for creating products, but it may be helpful in addition to the main tool.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Security Protects

Francisco R.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

The best programs I have used for project tracking

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp alleviates the challenge of remembering when things need to be done and simplifies a to-do list. It is really beneficial to visualize what is going on in order to promote collaboration. Basecamp is used to manage all projects and to track changes. For example, if we want to propose an engineering change, we construct a template and submit it to stakeholders, who may examine it and agree or reject it. It automates most of the usage process, although some human fiddling is still required.

What is your favorite aspect of this product?

It's simple to add people to the project; simply provide their email address and Basecamp will do the rest. Basecamp can also handle change management: you can create a template that allows you to propose a change, alert stakeholders, and allow them to approve or reject the proposed change, Basecamp lets you manage the workflow of numerous projects and notifies you when tasks need to be completed. The dashboard is useful since it lets you see what you need to do in a day. You may divide your work into a shared workspace with team members and a personal workspace to keep track of what you need to complete.

What do you dislike most about this product?

It takes several hours of trawling through the Basecamp website, changing your inquiry in the hopes of finding an example or a step-by-step list on how to do what you want. Also, designing processes may bring you to a specific point but not to the desired end point. Basecamp will occasionally change my widgets without my consent. For example, I may have widgets I made for myself in my shared workspace, and Basecamp would move them to my personal workspace, but it wouldn't maintain the settings I made to utilize them. Similarly, even though I hadn't set it up, my team members' workspaces appeared.

What recommendations would you give to someone considering this product?

I'd suggest looking at what training Basecamp has to offer for your group. My organization did not accomplish this: it began with a single individual and spread internally nearly entirely through tribal knowledge. Before you allocate Basecamp to team members, consider how you want your workplace to appear, since a clean workspace is essential to ensure Basecamp runs well. To keep the system up to date, you'll also need to examine how efficient your crew is.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Ana V.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Customize, manage and create successful projects.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp is a good platform for creating dedicated projects, working on timelines, and having excellent communication through the platform, because it allows us to monitor, analyze, and manage each project carried out, which allows us to know each progress generated and keeps us up to date on each data, idea, and design. It is utilized as a substitute for working with our clients since its platform is user-friendly, easy to use, offers thorough information on the service and its applications, and saves us time with our clients.

What is your favorite aspect of this product?

Basecamp is an excellent tool for getting work teams on the same page; it allows them to monitor and view outstanding tasks, whether they are calendars, due dates, or files and it keeps them always up to speed with the jobs, projects and sales made, shared it may be used by any business that wants to manage a workgroup and it also features a very well constructed and user-friendly mobile app. You may construct a project that includes your customer, closing the communication gap. Another fantastic feature is the platform's built-in communication tool, which allows team members to communicate on the platform.

What do you dislike most about this product?

Customization isn't as good as it is on other platforms. Customization is a significant function provided by many large project management platforms, and because it is not provided here, you may need to support a few things that are readily done with that capability, their messaging board, which consumers use to communicate, has several issues because it is paid and does not enable them to submit messages swiftly, wasting their time and causing them trouble by not being able to transmit their messages properly, they should improve the dashboard and update it.

What recommendations would you give to someone considering this product?

This platform is a great place to manage your projects. Especially when discussing unlimited membership policies and very reasonable pricing plans. You can achieve the best results with dedicated projects and many other benefits. It's a great tool for building good relationships with your customers. That's because it allows your customers to help your project and see all the progress, design, reporting and management associated with the project, which is a genuine service. This will make our customers happy and confident.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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