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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
3% Neutral
95% Positive

Pros

  • Helps Innovate
  • Respectful
  • Saves Time
  • Effective Service

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

87

Mobile Access

86

Resource Management

86

Budget Management

85

Dependency and Milestone Tracking

85

Planning and Scheduling

85

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Quality of Features

89

Breadth of Features

88

Business Value Created

86

Ease of Data Integration

86

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

85

Ease of IT Administration

85

Usability and Intuitiveness

85

Ease of Customization

83

Vendor Support

83

Basecamp Reviews

Kyle L.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Great project and resource management"

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

It has unique functions, it is easy to use, and it has good customer service, much better than other programs.

What is your favorite aspect of this product?

There are a plethora of pre-built templates available in Basecamp that may be customized to match your individual needs. One of my favorite features is the simplicity with which dropdown selections and other column properties may be changed. It's a cinch to add collaborators and discover who else is making use of the document.

What do you dislike most about this product?

Since Basecamp lacks several mathematical tools, I'd have to utilize Excel instead if I were looking to do calculations. Another issue that annoys me is the fact that administrators at all levels cannot inspect or modify the security settings of any document. Find the author and convince him or her to make necessary adjustments.

What recommendations would you give to someone considering this product?

Basecamp is a place where people can learn how to use software. Even if it takes some getting used to, going there will make your life a whole lot easier in the end. You could find it difficult to keep track of everything if your company has a lot of different divisions, but the end result will be fantastic.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Saves Time

Bryn R.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Not groundbreaking, but provides the essentials

Likeliness to Recommend

6 /10

What differentiates Basecamp from other similar products?

Basecamp is solid and reliable, but I never found any features or qualities that other project management softwares didn't also have.

What is your favorite aspect of this product?

It was great for managing design requests, making it easy to review different versions of assets during the revision process.

What do you dislike most about this product?

There isn't anything I really disliked about it, but I never got the impression that anything about Basecamp was particularly special or unique. It's perfectly fine for managing design requests and other projects.

What recommendations would you give to someone considering this product?

If you're looking for project management essentials at a reasonably price, Basecamp is a solid choice.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Herbert L.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great for organizing and managing team projects.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Fixed quality control and production errors our quality team often missed deadlines due to communication issues, but it was improved by making sure everyone was on the same page. It also helped implement Basecamp's structured project data storage system and all the documentation related to project operations stored on the system for easy reference when needed. We have also improved the organization between teams as we work on building and executing projects. You've saved time by making it easy to manage and assign tasks, invite them to your project, and keep all your important documents and notes in your project.

What is your favorite aspect of this product?

Really easy to use, Basecamp has changed the way we set up and manage our projects. This greatly improves employee efficiency and saves time. Basecamp is a great project management application that many of our teams can use, how all activities are displayed in Gantt chart format. This allows the work team to perform the correct programming of all tasks, providing a work plan for the next few days.

What do you dislike most about this product?

The inability of Basecamp to upload new "versions" of files within a project is its most inconvenient aspect. Instead of just replacing an older file with a newer one, you must submit a whole new file. Basecamp is primarily intended for internal communication, therefore file sharing for client review or external contact is not currently a viable option. The expensive cost is a huge disadvantage, and a longer trial period would be perfect for truly evaluating the product.

What recommendations would you give to someone considering this product?

This is an excellent tool for improving communication and holding individuals accountable for completing deadlines and remembering critical dates. Basecamp is one of the top project document storage and job management platforms and solutions. Linking to Google Drive enables you to instantly maintain and update version control of the delivered file, something Basecamp presently does not support.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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