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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
3% Neutral
95% Positive

Pros

  • Helps Innovate
  • Respectful
  • Saves Time
  • Effective Service

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

87

Mobile Access

86

Resource Management

86

Budget Management

85

Dependency and Milestone Tracking

85

Planning and Scheduling

85

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Quality of Features

89

Breadth of Features

88

Business Value Created

86

Ease of Data Integration

86

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

85

Ease of IT Administration

85

Usability and Intuitiveness

85

Ease of Customization

83

Vendor Support

83

Basecamp Reviews

Maria Q.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Our projects are safe with Basecamp

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

Project management is usually done in our company from Basecamp, an excellent tool that allows us to be aware day by day on how processes are being managed and executed in the company, its internal messaging system and performance graphs that allow managers to keep abreast of everything that is happening at all times in the company. An innovative solution that we are very satisfied with.

What is your favorite aspect of this product?

Inter-company communication is very important for the management of projects and with Basecamp this is greatly facilitated, since it has a wide variety of options to keep teams aware of the progress of tasks. Because it is centralized, all workers with permissions can collaborate with ideas on pending tasks and mark their progress. Project visibility is across the board, giving a clearer perspective of what is required.

What do you dislike most about this product?

It would be interesting to have an option to put projects for specific workgroups, as sometimes confidential information is handled for companies and clients that can get lost along the way. Sometimes we would like to have more flexibility in the software to better adapt to our projects.

What recommendations would you give to someone considering this product?

I recommend Basecamp to any type of company because of the high productivity it brings to all the companies where it has been installed becoming the day to day of these, its cost may seem a little high, but all the features it has make it worth every penny. The customer service is quite good and they are always online to solve each of our problems.

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Respectful
  • Fair

Adele B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Easy tool, all project information in one place.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp has eliminated the need to check for status updates and deadlines everywhere. Less time spent seeking for things is usually advantageous since it allows for more time spent working. We are capable of simply and successfully organizing all incoming responsibilities for website projects. It enables us to connect with the development team in real time and allocate tasks as needed.

What is your favorite aspect of this product?

We switched to Basecamp a while back and have been quite pleased with the platform's simplicity of use and intuitiveness. There was no learning curve, and we could dive straight in. I enjoy how you don't have to use numerous tools to keep each project up to date. Everything is in one spot, which saves time when compared to rivals.

What do you dislike most about this product?

I honestly have nothing negative to say about this. The program is incredibly user-friendly and meets all of our project management requirements.

What recommendations would you give to someone considering this product?

If you want to arrange projects with dates, timetables, deadlines, current status, and who is working on what, this is the place to be. This platform is very easy to use; we despise having to onboard and relearn a new platform, and this was a smooth transfer. Our clients adore this tool and are overjoyed with its capacity to measure progress.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Eric H.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Keeps projects and teams organized.

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

We used to email our graphic artists with content requests before we had Basecamp. There was no means of knowing if they received the email, making it difficult to keep track of when or even if it was allocated. To communicate with the customer, we utilize Basecamp. Email inboxes are already overflowing with CRM communications, and internal corporate discussions show that utilizing Basecamp to track client deliveries is far more convenient than rummaging through an inbox.

What is your favorite aspect of this product?

I enjoy how you may create separate places for each project or establish many projects under one account. There's a lot of leeway, but components like the calendar, to-dos, and message board keep everyone on track. Basecamp is constantly improving its product to increase productivity. Their expanded roster will make a significant difference in project work as well as large campaigns. What I appreciate best is the option to write extensive remarks, attach photographs, and converse with colleagues and graphic designers in the comments.

What do you dislike most about this product?

I dislike that it sets a due date to a chart and I have no way of knowing whether or not the designer has begun working on it. I know that when the designer starts working on anything on Monday, they bookmark it.

What recommendations would you give to someone considering this product?

Basecamp is an excellent tool for keeping track of all your tasks, as well as providing thorough instructions and feedback. I've used various project management software before, but this one is considerably superior in terms of ease of use and clear project management cubes. This technique is highly recommended for any company: you may enable clients to access some lists/to-dos and reserve certain things for the internal staff exclusively.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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