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Basecamp Logo Award Winner Product Badge
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Basecamp

Composite Score
9.0 /10
CX Score
9.3 /10
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Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
3% Neutral
95% Positive

Pros

  • Helps Innovate
  • Respectful
  • Saves Time
  • Effective Service

Feature Ratings

Average 85

Collaboration

91

Document Management

88

Workflow Management

87

Mobile Access

86

Resource Management

86

Budget Management

85

Dependency and Milestone Tracking

85

Planning and Scheduling

85

Reporting

84

Hierarchical Task Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Quality of Features

89

Breadth of Features

88

Business Value Created

86

Ease of Data Integration

86

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

85

Ease of IT Administration

85

Usability and Intuitiveness

85

Ease of Customization

83

Vendor Support

83

Basecamp Reviews

Rodolfo B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2022

It is project management at its best

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp organizes questions, comments, assignments, deliverables and approvals are tracked and organized seamlessly within the project. With Basecamp, you spend less time monitoring people and more time reviewing to-dos; it comes packed with everything you could possibly need to execute successful projects, quick updates and project timeline creation with notifications.

What is your favorite aspect of this product?

Can link your existing files directly to Basecamp projects, keep track of all requirements and delivery of these requirements through Basecamp for clients, has access to a simple and streamlined interface and supports video and images within tasks, project cards allow for good organization, contains variety of add-ons to extend its capabilities.

What do you dislike most about this product?

Projects are inherently messy. Documents are in one place. Tasks are in another. Plans are driven by people. Although you shouldn't spend more time managing them than diligence on the actual work.

What recommendations would you give to someone considering this product?

It works well whether it's sketch files in Adobe, documents and spreadsheets in Google Drive or folders in Dropbox, it's a better way to work. Executed projects are more productive and better organized. And project teams communicate better, require fewer meetings and are much more efficient - it's better if every schedule you have is unique. The more repeatable your projects are, the more time you'll spend recreating the same things over and over again for each startup.

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Effective Service

Alexander H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Basecamp makes us work as a team

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

We use this software to know, designate and develop all the tasks and activities of the different projects we manage. And what I like about this tool is that it also has group and individual chat that improves team communication. It is very easy to use and very efficient to complete tasks on time.

What is your favorite aspect of this product?

The software also allows you to send and receive all types of files and documents, which improves communication and saves time. It also allows us to perform several very useful follow-ups such as activity tracking, time tracking, progress tracking and project tracking in general, to know which activities we are behind schedule.

What do you dislike most about this product?

So far I have found everything very good and useful, I can't think of any complaints, but if I must say something, it would be that its free version is very limiting, but I guess that's the way to make companies buy the software. They could make a balance between advertising and projects offered for free, likewise, our organization has purchased the paid version and we are satisfied and pleased with the performance.

What recommendations would you give to someone considering this product?

Thanks to this software we have been able to create a work team much more committed to their activities and responsibilities, where they are clear about what their pending tasks are, what is the delivery time and what is their progress, so our projects are executed more quickly and efficiently.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Inspires Innovation

Hernan V.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Basecamp is everything our work team needs

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

We use this software for literally everything. It is a tool that allows us to be in communication thanks to its online chat and group chat, but we can also send attachments, manage our projects and know their progress. It has alerts and notifications, so we always know the meeting times, assigned and pending areas.

What is your favorite aspect of this product?

It is a simple to use and intuitive program. I like that everything is centralized and does not need other software to manage, monitor and develop our projects. Its document manager is easy to use and we can access all project documents easily.

What do you dislike most about this product?

I would like the program to include a diagram or a more graphical way to see the progress of the projects. Its mobile app is not as complete as the web version, so it is difficult to keep on top of the office when I am out of the office, also it does not send to my phone the alerts in real time, so when I leave the office I get behind with my tasks.

What recommendations would you give to someone considering this product?

It is the perfect program to control and organize a remote or in-office work team, since all the activities, documents and assignments are in the same software. Since we have this program, our projects flow more efficiently and organically, so I recommend it without hesitation.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Caring

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