Bitrix24 Logo
Bitrix24 Logo
Bitrix24 Ltd

Bitrix24

Composite Score
8.3 /10
CX Score
8.6 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Awards & Recognition

Bitrix24 won the following awards in the Knowledge Management category

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
3% Neutral
97% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 89

Workflow and Approval Management

93

Cataloging

93

Social Features

92

Configurable Knowledge Repository

91

Intelligent Search

91

Reporting and Analytics

90

API Integration

88

AI Capabilities

88

Rich Text Editor

88

Role-Based Access

88

Multiple File Type Support

87

Vendor Capability Ratings

Average 88

Product Strategy and Rate of Improvement

95

Ease of Data Integration

93

Breadth of Features

92

Quality of Features

90

Ease of Implementation

90

Business Value Created

89

Availability and Quality of Training

87

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Customization

81

Vendor Support

79

Bitrix24 Reviews

Laura J.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Bitrix24 as Knowledge Management Software

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

It also offers great adaptability and flexibility when it comes to customization. This helps a lot in meeting the demands of our businesses to tailor the tasks, setting up the interface, and user permission. Such an advanced level of scalability is still not common in other knowledge management software which are functioning in outmoded ways.

What is your favorite aspect of this product?

Its real-time collaboration tools and robust management of the documents are also another game-changer aspect of this software. It makes sure that the user works with the updated version efficiently and collectively with permissions, file sharing, and version control. Another plus point is its user-friendly interface which fits according to the needs and allows us to modify it with changing demands.

What do you dislike most about this product?

Its customer services, which should be quicker and based on technical experts are very challenging instead. They are very slow in response and take longer time to communicate in the hour when we need instant solutions. Customer services should be helpful and responsive, particularly during the onboarding process.

What recommendations would you give to someone considering this product?

Its mobile accessibility is also another advantage for you if you are working with a remote team. Fully leverage its mobile app for basic collaboration, sharing of data, and managing tasks on the go. By following these suggestions, you can increase the output of your organization.

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Saves Time

Patrick G.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Powerful intranet solution for any company.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

We utilize Bitrix24 within the company for inner communications, worker catalog, archive administration, inner chat device, shared calendar, etc. It's moreover acting as a spine for CRM, it makes a difference capture the correct data and brings insights to it, ready to target the correct and particular clients for our promoting campaigns, Bitrix24 does this brilliantly and has made a difference a parcel.

What is your favorite aspect of this product?

It has numerous capacities and modules that can be enacted or deactivated agreeing to the comfort and needs of the company, it is exceptionally simple to execute and is prepared to utilize, it is exceptionally great as a corporate social network. I truly just like the IP Communication include, this include is excellent and makes a difference to collaborate and communicate superior, this program can be gotten to from anyplace on a cell phone fair by having the mobile app, moreover extend administration conceivable, permits you to form custom areas and a self-hosting alternative is additionally included.

What do you dislike most about this product?

There are a few aspects that aren't polished or clear enough; it lacks an accounting function; I'd like to have an idea management area and a training schedule with enrollment management; and it's not very rapid or robust development, but he does it very effectively.

What recommendations would you give to someone considering this product?

It may be used as your company's intranet as well as a CRM or project management tool, because you have an incredible number of sophisticated services accessible, with the exception of advanced CRM and Tasks or a massive quantity of online storage. The activity stream is one of the best in its class, and the left navigation may be customized to conceal anything you don't require.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Andrey L.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

popular crm and social collaboration tool

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

It makes efficient integration of CRM software and project management tools: sceduling, time rationing, data collaboration and communication tool. It is focused on sales but give option to add management features on the go even having but not limited with disk space interation and call collaborations. It has good design and is popular for the reasonable price to achieve result in measurable time for project start.

What is your favorite aspect of this product?

It is lightweight mobile application ad easy intergrates any mobile operator to have your distributed sales team on the go. It is moderately priced and has wide options for integrations. It has build in time tracker capabilities. It is widely sreaded in Central and Eastern Europe - you do not need to spend time to educate new sales personnel so means less duration for onboarding period.

What do you dislike most about this product?

Web application is heavy weight and can periodically dump. There is no AI assisted time tracking capabilities to have a screen captions and activity controls. It has wide features besides core - CRM function but missing accounting and financial planing, logistics modules. So, it is not ERP but mostly CRM. You can add functionality to get full reporting cycle only buying 1C software but it localised in Russia so it can be suspended by vendor if only your jurisdiction occured in non friendly lists. It depends for the same reason Data localisation - where are located servers to store your data and it makes sence that data mirrors could be there.

What recommendations would you give to someone considering this product?

Product formally in NorthAm but has large history of relationship with 1C. Sure both are cool but till conflict exists there is always probability to get support of a product suspended. Use for small projects who does not need to refer a large legacy periods of data. Sure good for a large amount of people uses Bitrix: knowledgeble, experienced for this product use - so no need for extra support and tuition of new staff.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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