Bitrix24 Logo
Bitrix24 Logo
Bitrix24 Ltd

Bitrix24

Composite Score
8.3 /10
CX Score
8.6 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Bitrix24 won the following awards in the Knowledge Management category

Filter By

Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value

2
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
3% Neutral
97% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 89

Workflow and Approval Management

93

Cataloging

93

Social Features

92

Configurable Knowledge Repository

91

Intelligent Search

91

Reporting and Analytics

90

API Integration

88

AI Capabilities

88

Rich Text Editor

88

Role-Based Access

88

Multiple File Type Support

87

Vendor Capability Ratings

Average 88

Product Strategy and Rate of Improvement

95

Ease of Data Integration

93

Breadth of Features

92

Quality of Features

90

Ease of Implementation

90

Business Value Created

89

Availability and Quality of Training

87

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Customization

81

Vendor Support

79

Bitrix24 Reviews

Melissa H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Best management, and communication software

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

With bitrix24, I can keep track of all of my files, projects, messages and tasks in one place. Another goal is to improve communication and cooperation among workers, resulting in more output and lower costs.

What is your favorite aspect of this product?

Easy CRM management, calendar sharing, and more are all included in the best all-in-one platform with a beautiful dashboard and GUI. AI (artificial intelligence) chatbots that allow you to quickly generate tasks, reminders, and notes with only a few clicks astound me with their speed and precision.

What do you dislike most about this product?

Since I began using this program, I have yet to come across any features that I detest. User-friendly dashboard and intuitive forntend make for a pleasant experience.

What recommendations would you give to someone considering this product?

On a daily level, it helps me communicate with my coworkers and coworkers via instant messaging and calendar sharing. In addition to CRM, it includes mass email and a daily planner. With the sales funnel, we receive a comprehensive picture of each lead. In order to get an accurate count of the amount of bids I've received, this tool is quite useful. Using Bitrix24, you can keep an eye on the sales cycle.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Laura M. B.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great solution for internal communication.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

Britix24 has achieved great progress in a short amount of time, and we are now more structured and have more cross-departmental connections. It is critical in both large and small businesses since it helps us to carry out ideas more successfully. Bitrix24 has assisted us in meeting project planning issues, which has resulted in less wastage of resources, Bitrix24 has assisted us in making healthy changes because of its numerous resources and features, which have allowed our staff to save significant time in completing everyday duties by giving everything we require through a single, well-organized platform.

What is your favorite aspect of this product?

Bitrix24 is a high-quality piece of software that allows for efficient project and resource management, it is a popular software for both small and large enterprises since it promotes collaboration and makes teamwork easier. It is a wonderful tool for completing everyday operations and handling consumer calls across several locations with good network speed, i appreciate how simple and versatile this application is; its features and functions make it an excellent alternative for optimizing our CRM, automating paperwork, managing projects, incorporating documents and improving internal communication and cooperation.

What do you dislike most about this product?

One minor issue is that alerts are regularly delayed, which can be inconvenient, and the server is frequently emptied. It would be much more handy if we could save email templates for future usage when sending emails with CRM. Furthermore, the Bitrix24 support service is worthless since it takes an exorbitant length of time to answer. Some functions such as registration functionality, may cease to operate unexpectedly and the fee may be too expensive for small enterprises and groups.

What recommendations would you give to someone considering this product?

It has numerous functions that can help you get the whole lot you want for a clean jogging of an corporation in a single place: collaboration, paintings scheduler, CRM, name middle and internet site builders. The self-hosted model of bitrix24 works quicker on our server as we've got complete manage over the data, supply code and different tools. We can paintings as a team, which will increase our possibilities of success.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Eduardo F.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

so the customer is never left confused or without

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

Trainers can save private notes for each client on the administrative side of the app, which keeps all the details of their care well-documented in one easy-to-use place. This ensures continuity of care (think vacations and someone trying to read your handwritten notes) and a sense that your coach really knows you. These notes can be taken and saved during the session without the need to record them later!

What is your favorite aspect of this product?

it's a brilliantly simple and smart training platform. Our customers (of all ages) easily understand how to use it, and as a business we can easily onboard customers, communicate with them, and measure our customers' progress and success.

What do you dislike most about this product?

Some features still need to be developed further. There is no easy way to filter members or free up a place with an absent customer

What recommendations would you give to someone considering this product?

easy to set up classes, organize passes. Simple interface. The migration has been mostly successful from MBO. Business notifications are great for seeing who owes payment. The ability to make templates is very good. I don't have to use smart lists, yes, but I sure will.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Bitrix24 Comparisons