Buffer Inc

Buffer

Composite Score

8.9 /10

CX Score

9.1 /10

171 Reviews Write a Review

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What is Buffer?

A better way to manage social media for your business. Buffer makes it easy to manage your business's social media accounts. Schedule posts, analyze performance, and collaborate with your team — all in one place.

Company Details

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Awards & Recognition

Buffer won the following awards in the Social Media Management - Enterprise category

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2026 Emotional Footprint Champion

Latest Award, 2026

Service Experience
Contract Negotiation

Latest Award, 2026

2025 Data Quadrant Champion

2025

6 Top Rated Capabilities

6 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Service Experience
Contract Negotiation

2025

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

5 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Contract Negotiation
Conflict Resolution

2024

10 Top Rated Capabilities

9 Top Rated Features

2023

6 Top Rated Capabilities

6 Top Rated Features

2022

Buffer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Buffer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Buffer?

1% Negative

5% Neutral

94% Positive

Pros

Reliable
Respectful
Enables Productivity
Acts with Integrity

Feature Ratings

Average 85

Social Moderation and Workflow Management

Social Media Channel Integration Inbound

Social Post Archival

Social Media Channel Integration Outbound

Campaign Execution

Dashboards and Visualization

Social Asset Management

Social Response Management

Contextual Analysis

Trend Analysis

Sentiment Analysis

Vendor Capability Ratings

Average 83

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Buffer Reviews

Lakshmi S.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Buffer: The Social Media Life saver.

Likeliness to Recommend

9 /10

What differentiates Buffer from other similar products?

The platform's scheduling feature has been a true lifesaver, allowing me to effortlessly plan and repost content. This has not only simplified my daily routine but also given me the freedom to focus on other crucial tasks, knowing that my social media updates are pre-scheduled and good to go.

What is your favorite aspect of this product?

What I've appreciated most about Buffer, especially in the context of a hospital, is how it efficiently manages the numerous images associated with our posts. It has been particularly valuable for sharing important visual content related to our healthcare services. Buffer's user-friendly interface and its web page builder, with easy-to-use tools, have helped us create engaging content and drive traffic to our hospital's online presence.

What do you dislike most about this product?

The absence of email notifications for post issues can indeed be a significant inconvenience.

What recommendations would you give to someone considering this product?

Buffer is, without a doubt, a fantastic social media management tool, and my strong recommendation stands. Its user-friendly interface, coupled with powerful features, makes managing multiple social media accounts a breeze.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Ravi G.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2026

A tool that makes social media management easy

Likeliness to Recommend

9 /10

What differentiates Buffer from other similar products?

I have been using this for 5 years, and I like the features and dashboard of this tool. I can schedule multiple posts on multiple accounts from this tool, which really makes work simple. This is cost effactive and analytic is good, I can analyse posts which are performing well.

What is your favorite aspect of this product?

I can track performance for each post in this tool which helps me to enhance my marketing and to check what type of content performing well. I can schedule post for a week in single time on all platforms which hepls me to save my time.

What do you dislike most about this product?

It's good for social media. I don't have any cons about this tool.

What recommendations would you give to someone considering this product?

Manage social media from this tool and grow online presence easily with this tool.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Ephraim G.

Role: Consultant
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Simple, Stress-Free Social Scheduling

Likeliness to Recommend

9 /10

What differentiates Buffer from other similar products?

Super clean and easy tool for scheduling social media posts.

What is your favorite aspect of this product?

The simple interface, great for beginners and pros alike.

What do you dislike most about this product?

Free plan is quite limited for growing teams.

What recommendations would you give to someone considering this product?

Perfect for individuals or small teams.

Pros

Performance Enhancing
Efficient Service
Inspires Innovation
Acts with Integrity

Buffer

What is Buffer?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Buffer Ratings

88 Likeliness to Recommend

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Buffer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Buffer Reviews

Lakshmi S.

Buffer: The Social Media Life saver.

Likeliness to Recommend

Pros

Ravi G.

A tool that makes social media management easy

Likeliness to Recommend

Pros

Ephraim G.

Simple, Stress-Free Social Scheduling

Likeliness to Recommend

Pros

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Feature Ratings

Social Moderation and Workflow Management

Social Media Channel Integration Inbound

Social Post Archival

Social Media Channel Integration Outbound

Campaign Execution

Dashboards and Visualization

Social Asset Management

Social Response Management

Contextual Analysis

Trend Analysis

Sentiment Analysis

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training