OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

591 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2026 Data Quadrant Champion

Latest Award, 2026

3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience

2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

3 Top Rated Features

2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Continually Improving Product
Performance Enhancing
Helps Innovate

Feature Ratings

Average 82

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Content Summarization

Translation

Data Analysis

Customization

Content Editor

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Vendor Support

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AI Writing Assistants

Score 8.9

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AI Code Generation

Score 8.8

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ChatGPT Reviews

Harshit A.

Role: Industry Specific Role
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

One of the Best AI LLM ChatBot till now!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT provides a lot of unique features and it keeps on improving itself. Things which differentiates it from others are the amt of tokens it accepts and the length of response it provides, responses are to the point and proper as compared to other AI chatbots which are not even capable of understanding question properly, it can understand as well as provide response in multiple languages.

What is your favorite aspect of this product?

I really likes the way it provides response to questions in whatever language you're asking it looks too real. It is capable of problem solving in programming and also provides really nice explanations as well.

What do you dislike most about this product?

There is nothing which I dislikes about it as it keeps on improving itself.

What recommendations would you give to someone considering this product?

If someone wants to purchase pro plan of ChatGPT then I will say it will not be that much useful to you if you are only going for better chatting responses as your main purpose.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Tushar G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Best LLM available, Fantastic Experience!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The ease of use and the quality of answers generated from ChatGPT.

What is your favorite aspect of this product?

It's ability to answer questions in a human like way.

What do you dislike most about this product?

The answers can sometimes be completely wrong.

What recommendations would you give to someone considering this product?

Try out GPT4, it offers a vast feature set as compared to GPT3.5 and the pricing is completely justifiable.

Pros

Helps Innovate
Enables Productivity
Unique Features
Saves Time

Urnisha S.

Role: Student Academic
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

"Revolutionary Tool" "Seamless conversations"

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT distinguishes itself with advanced natural language processing capabilities enabled by cutting-edge deep learning techniques. It can comprehend a wide range of subjects, which leads to more logical and contextually appropriate discussions. Furthermore, its continuing learning and adaptation process guarantees continuous gains in responsiveness and accuracy. Furthermore, it offers customized solutions in a variety of fields.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to engage in natural and comprehensible talks about a variety of topics and how sensitive and flexible it is to various inputs. Its capacity to offer insightful and helpful responses also makes encounters pleasurable and enriching, which I find to be quite helpful. ChatGPT continuously improves itself based on user feedback.

What do you dislike most about this product?

What I dislike most about ChatGPT is the occurrence of inaccuracies or misconceptions, especially in sophisticated or nuanced conversations. Furthermore, there are often limits to dealing with specific requests, creating codes, or providing accurate responses.

What recommendations would you give to someone considering this product?

For someone considering ChatGPT, it's critical to understand its benefits in promoting natural and interesting talks on a variety of themes. To maximize its utility, users should provide clear and explicit instructions, which improve the model's capacity to create meaningful responses. Furthermore, users should be aware of the model's limits and be prepared to independently validate information as needed.

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

97 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Translation Supports automatic translate to multiple languages.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Writing Assistants

AI Code Generation

ChatGPT Reviews

Harshit A.

One of the Best AI LLM ChatBot till now!

Likeliness to Recommend

Pros

Tushar G.

Best LLM available, Fantastic Experience!

Likeliness to Recommend

Pros

Urnisha S.

"Revolutionary Tool" "Seamless conversations"

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Content Summarization

Translation

Data Analysis

Customization

Content Editor

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Vendor Support