OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

591 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Content Creation and Optimization category

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2026 Data Quadrant Champion

Latest Award, 2026

3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience

2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

3 Top Rated Features

2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Continually Improving Product
Performance Enhancing
Helps Innovate

Feature Ratings

Average 82

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Content Summarization

Translation

Data Analysis

Customization

Content Editor

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Vendor Support

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AI Writing Assistants

Score 8.9

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AI Code Generation

Score 8.8

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ChatGPT Reviews

Jennifer M.

Role: Industry Specific Role
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Efficient and effective

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chatgpt is straightforward when it comes to generating content. What I like most about it is it's ability to create long form and unique contents tailored to your needs and prompts.

What is your favorite aspect of this product?

It's unique use of words and ability to make content sound personalized.

What do you dislike most about this product?

Absolutely nothing.

What recommendations would you give to someone considering this product?

I recommend that the person upgrades to GPT 4 as it is more efficient in generating content.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Larry C.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Very useful with some notable limitations.

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

The only comparable product I've tried is Google Bard (now called Gemini). At this point, I can't really say which is better. I have had better results with Bard and with ChatGPT on different occasions. I should also mention that I've only used them for writing, research, and content creation, not for more technical tasks such as coding.

What is your favorite aspect of this product?

It's easy to use and can work for many purposes.

What do you dislike most about this product?

Unreliability when it comes to accuracy.

What recommendations would you give to someone considering this product?

Use it but never consider the results a finished product. You'll still have to do your own research, editing, and fact-checking.

Pros

Enables Productivity
Performance Enhancing
Saves Time
Helps Innovate

Tushar M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

"Efficient and user-friendly, "

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Compared to other solutions, ChatGPT's sophisticated natural language processing makes it stand out by offering more responses that are contextually appropriate.

What is your favorite aspect of this product?

The adaptability of this device is my favorite feature. It is quite beneficial in various situations and excels at a range of activities, including producing creative content and informative information.

What do you dislike most about this product?

The occasional propensity of ChatGPT and related AI models to provide irrelevant or nonsensical responses is a frequent point of criticism. Users looking for specific information or having significant conversations may find this frustrating.

What recommendations would you give to someone considering this product?

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

97 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Content Summarization Automatically create concise summaries of longer pieces of content, such as articles or documents.

Translation Supports automatic translate to multiple languages.

Data Analysis Extract insights and trends from curated content helping users understand the context and preferences of an audience.

Customization Product or service can be altered to suit the requirements of the user, customer or business.

Content Editor Offer suggestions for improving the structure, coherence, and clarity of written content.

Search Engine Optimization Generate copy that is SEO-friendly. Identify low-ranking content. Prioritize and cluster keywords for a top SERP ranking.

Data Protection and Security Includes data encryption, data audit, and data compliance.

Social Media Integration Generate content suitable for various social media platforms, increasing relevant social media posts across all channels and networks.

Text-To-Image Refers to the process of generating content based on textual descriptions, such as images and video.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Writing Assistants

AI Code Generation

ChatGPT Reviews

Jennifer M.

Efficient and effective

Likeliness to Recommend

Pros

Larry C.

Very useful with some notable limitations.

Likeliness to Recommend

Pros

Tushar M.

"Efficient and user-friendly, "

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Grammar and Spellcheck

Content Summarization

Translation

Data Analysis

Customization

Content Editor

Search Engine Optimization

Data Protection and Security

Social Media Integration

Text-To-Image

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Vendor Support