ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.8 /10
CX Score
9.1 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 81

Summarization & Explanation

86

Multi-Language Support

84

Natural Language Generation

83

Code Completion

83

Commenting

81

Refactoring

79

Bug Detection

79

Unit Tests

78

IDE Integration

77

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

84

Quality of Features

83

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

Vishal G.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Incredibly powerful AI for daily work

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Its real-time voice feature feels remarkably natural, fluid, and human-like compared to typical voice assistants.

What is your favorite aspect of this product?

It is incredibly versatile. I can just brain dump my messy thoughts and instantly get back clean code or a solid draft.

What do you dislike most about this product?

The complete lack of chat organization. Without folders or proper search, finding old conversations is a total pain.

What recommendations would you give to someone considering this product?

Start with the free version to see if it actually fits into your daily routine before paying for Plus

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Dhanashri U.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2026

Best tool for daily QA work

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

chatgpt understands my questions well and gives clear, easy-to-understand answers. Compared with other tools, I usually don't need to read the response multiple times to understand it.

What is your favorite aspect of this product?

What I like most about ChatGPT is the voice feature. We can talk like a human and interact with the system

What do you dislike most about this product?

Sometimes ChatGPT forgets things I have already explained earlier in the same chat so I have to explain them again.

What recommendations would you give to someone considering this product?

I would recommend trying this especially if you need help with daily work or learning. Just explain your question clearly and give enough context to get a more useful answer

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Ankit M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2026

Helpful Tool for Research and Daily Tasks

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

What has stood out to me is how versatile the platform is across different types of tasks. I have used it for brainstorming ideas, understanding technical topics, drafting content, and finding alternative approaches to problems. Instead of being focused on a single use case, it can support a variety of workflows within the same interface.

What is your favorite aspect of this product?

The aspect I appreciate most is the speed at which it provides information and suggestions. It can help organize thoughts, summarize concepts, and generate starting points for tasks that would otherwise require more time to complete. This has been particularly useful when researching unfamiliar topics or planning projects.

What do you dislike most about this product?

One limitation I have noticed is that responses occasionally require verification, especially when dealing with detailed or specialized subjects. While the information is often useful, I still find it important to review and validate important outputs before relying on them for decision-making or external communication.

What recommendations would you give to someone considering this product?

I would recommend approaching it as a productivity and research assistant rather than a complete replacement for independent analysis. Taking the time to refine prompts and review responses can significantly improve results. Users who understand its strengths and limitations are more likely to get consistent value from the platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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