What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
100 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Continually Improving Product
- Enables Productivity
- Fair
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
Task Status
Add Notes
List Tasks
Due Dates
Task Categorization
Notifications
Calendar View
Automated Workflow
Task Prioritization
Task Reporting
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Customization
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Also Featured in...
Confluence Reviews
Komal S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2026
design and collaboration management platform
Likeliness to Recommend
What differentiates Confluence from other similar products?
centralized design knowledge management with structured spaces and page hierarchy.
What is your favorite aspect of this product?
as a ui/ux designer its easy to keep design systems and guidelines organized.
What do you dislike most about this product?
content in large spaces can become chaotic if the right structure is not in place.
What recommendations would you give to someone considering this product?
perfect for ui/ux designers who focus on structured design documentation and collaboration.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Anamika M.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2026
A Project Manager’s Perspective on Confluence
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence stands out because it seamlessly combines documentation with real-time collaboration and tight Jira integration. It feels purpose-built for project teams who need structure, traceability, and teamwork in one place.
What is your favorite aspect of this product?
My favorite aspect is having all project knowledge in one centralized, searchable space. It makes collaboration smoother and prevents information from getting lost.
What do you dislike most about this product?
What I dislike most is that advanced task management and reporting require integrations with other tools
What recommendations would you give to someone considering this product?
I recommend it to teams that prioritize documentation and collaboration, especially if they already use Jira.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
AKHIL K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2025
Best tool for collaboration and documentation
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence acts as a central source of truth for all our project-related information. We rely on it to document both the technical and functional details of our projects. Tracking changes is straightforward, and uploading files for future reference is hassle-free. The integration with tools such as Jira, GitHub, and others works seamlessly. Organizing test strategies, plans, cases, and reports is made simple by the page hierarchy feature. Customer support is responsive and helpful. The tool is easy to implement, and we use it daily for documentation, reference, and obtaining approvals. Its integration with intelligent AI agents also allows us
What is your favorite aspect of this product?
The main benefit for me is how easy it is to add and organize all our project details and documents in one central location. This is particularly valuable since we work closely with clients. We can create detailed pages that cover every functional and technical aspect of a project. Sharing project files, such as mockups or requirement documents for client approval, is then simple and efficient. In my QA role, Confluence is indispensable because it allows me to organize test strategies, plans, and cases with ease. I can set up a dedicated QA section to outline the entire testing lifecycle. We also document important meeting notes and key point
What do you dislike most about this product?
Since we work with thousands of pages, searching by keywords often produces a lot of irrelevant results. The software also offers only basic advanced formatting options, which can be limiting. Additionally, creating complex tables and writing intricate mathematical equations is quite challenging.
What recommendations would you give to someone considering this product?
Confluence is best for those who are looking for a collaboration tool to create a "single source of truth" for company project documentation. If you are using Jira confluence helps us for project plans, requirements, and documentation directly to development tickets. Its a cost effective tool for all your documentation and collaboration purpose.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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