Palo Alto Networks

Cortex XSOAR

Composite Score

8.0 /10

CX Score

8.5 /10

29 Reviews Write a Review

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What is Cortex XSOAR?

Cortex XSOAR is a comprehensive security orchestration, automation and response (SOAR) platform that unifies case management, automation, real-time collaboration, and threat intelligence management to serve security teams across the incident lifecycle.

Company Details

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Awards & Recognition

Cortex XSOAR won the following awards in the Security Orchestration, Automation, and Response category

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4 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

4 Top Rated Capabilities

8 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

11 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

9 Top Rated Features

2023

Cortex XSOAR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cortex XSOAR.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cortex XSOAR?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Feature Ratings

Average 79

Case Management

Integration Capabilities

Management and Sharing of Intelligence

Capable of Use Case Development

Team Collaboration

Data Model

Dashboards

Playbooks/Runbooks and Workflow Builder

Orchestrate & Automate

Integration with IR Management

Document & Artifact Storage

Vendor Capability Ratings

Average 79

Ease of Customization

Ease of IT Administration

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Breadth of Features

Cortex XSOAR Reviews

Shashikant P.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

I like this product because of ease of management

Likeliness to Recommend

9 /10

What differentiates Cortex XSOAR from other similar products?

Ease of management

What is your favorite aspect of this product?

Ease of management and nice reporting

What do you dislike most about this product?

Nothing, I like 👍

What recommendations would you give to someone considering this product?

You can go for it if you want decent reports and ease of management

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Inspires Innovation

Dhanush K.

Role: Consultant
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

Amazing product to look at!

Likeliness to Recommend

9 /10

What differentiates Cortex XSOAR from other similar products?

The product itself is unique from other SOAR tools. It is Robust, easy to use, customizable, and contains all the parameters which we expect a SOC analyst to be knowledgeable of everything. The Machine learning usage in the tool is amazing as it helps us a lot in improving our usage. Playbooks, Automation scripts, Integrations, Dashboards and many are very easy to use and implement which I didn't find in it's competitors. Even there are many things which I need to explore even after working with the product for nearly 3 years.

What is your favorite aspect of this product?

The ease of using the product is amazing. The documentation part is the best because in xsoar.pan.dev and in Beacon we have a lot of documents related to XSOAR which is the best thing and can't be found in other products

What do you dislike most about this product?

I don't find any dislike directly in the product. But when we raise a feature request to get something new, it requires lot of votes from other organizations as well. Hence we need to wait for a long time to get it

What recommendations would you give to someone considering this product?

The product is not just provides SOAR capabilities but also it makes us use all the features in a very easy way by giving a proper training in Beacon portal and also in it related sites like xsoar.pan.dev . Even if we get errors everything is documented so, we can just browse that error to get resolution. The playbooks design is also very easy and capable of automating any task.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2022

Easy to use but a bit pricy

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Cortex XSOAR

What is Cortex XSOAR?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Cortex XSOAR Ratings

87 Likeliness to Recommend

1 Since last award

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Cortex XSOAR?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Case Management Reduction in false positives by integrating threat intelligence directly in case reports by linking cases and to historical or other ongoing cases.

Integration Capabilities Flexible playbooks to support integration workflows and REST API to allow flexibility in integration development.

Management and Sharing of Intelligence The ability to heavily leverage a REST API and represent data in a way that can be shared among multiple teams and tools. STIX/TAXII support.

Capable of Use Case Development Enable the organization to create use cases that may be proprietary to the organizations circumstances or environment.

Team Collaboration Team-based notifications and tasking, commenting and markdown support and escalation management.

Data Model Flexible data model that supports bespoke indicators. Associations can be formed between different objects, e.g. between threat actors and their capabililities.

Dashboards Create multiple, custom dashboards tailored to different teams.

Playbooks/Runbooks and Workflow Builder Solution should enable playbook and workflow creation and modification using simple techniques—such as drag-and-drop interfaces.

Orchestrate & Automate Ability to prioritize mission-critical playbooks. Performance easily monitored from central location with no execution limits and additional servers as needed.

Integration with IR Management Support how an organization plans, manages, tracks and coordinates the response to a security incident.

Document & Artifact Storage Extensible storage to meet growing needs. The ability to link documents and artifacts to relevant intelligence or other information.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Cortex XSOAR Reviews

Shashikant P.

I like this product because of ease of management

Likeliness to Recommend

Pros

Dhanush K.

Amazing product to look at!

Likeliness to Recommend

Pros

Easy to use but a bit pricy

Likeliness to Recommend

Pros

Most Popular Cortex XSOAR Comparisons

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FortiSOAR

1
Since last award

Feature Ratings

Case Management

Integration Capabilities

Management and Sharing of Intelligence

Capable of Use Case Development

Team Collaboration

Data Model

Dashboards

Playbooks/Runbooks and Workflow Builder

Orchestrate & Automate

Integration with IR Management

Document & Artifact Storage

Vendor Capability Ratings

Ease of Customization

Ease of IT Administration

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Breadth of Features