Microsoft Corporation

Dynamics 365 Business Central

Composite Score

7.9 /10

CX Score

8.2 /10

31 Reviews Write a Review

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What is Dynamics 365 Business Central?

Streamline your processes, make smarter decisions, and accelerate growth with Dynamics 365 Business Central—a comprehensive business management solution designed for small to medium-sized businesses.

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Awards & Recognition

Dynamics 365 Business Central won the following awards in the Discrete Manufacturing ERP category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Contract Negotiation
Conflict Resolution

Latest Award, 2026

5 Top Rated Capabilities

0 Top Rated Features

2025

5 Top Rated Capabilities

1 Top Rated Features

2024

Dynamics 365 Business Central Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Business Central.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

99 Plan to Renew

75 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Business Central?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Trustworthy
Acts with Integrity
Continually Improving Product

Feature Ratings

Average 80

Analytics and Reporting

Accounting and Financial Management

Quality Management

Inventory Management

Supply Chain Management

Procurement Management

Customer Relationship Management

Production Management

BOM Management

Engineering Data Management

Workforce Management

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Customization

Vendor Support

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Enterprise Resource Planning - Midmarket

Score 8.1

View Dynamics 365 Business Central in this category (opens in a new tab)

Dynamics 365 Business Central Reviews

Role: Sales Marketing
Industry: Media
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Dec 2020

Love it or hate it but Microsofts family.

Likeliness to Recommend

7 /10

Pros

Reliable
Efficient Service
Appreciates Incumbent Status
Helps Innovate

Dynamics 365 Business Central

What is Dynamics 365 Business Central?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

Dynamics 365 Business Central Ratings

86 Likeliness to Recommend

99 Plan to Renew

75 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Dynamics 365 Business Central?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Quality Management Includes quality planning, quality control, inspection programming, and quality assurance.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Production Management Includes production tracking, production planning, and production visibility.

BOM Management Ability to effectively manage Bill of Materials

Engineering Data Management Administer data related to engineering applications

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Enterprise Resource Planning - Midmarket

Dynamics 365 Business Central Reviews

Love it or hate it but Microsofts family.

Likeliness to Recommend

Pros

2
Since last award

Feature Ratings

Analytics and Reporting

Accounting and Financial Management

Quality Management

Inventory Management

Supply Chain Management

Procurement Management

Customer Relationship Management

Production Management

BOM Management

Engineering Data Management

Workforce Management

Vendor Capability Ratings

Business Value Created

Ease of Customization

Vendor Support

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement