eSentire Customer Reviews 2026 | Extended Detection & Response

eSentire

Composite Score

8.2 /10

CX Score

8.6 /10

28 Reviews Write a Review

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What is eSentire?

eSentire is Managed Detection and Response, protecting your critical data and applications. It provides complete, multi-signal Managed Detection and Response providing 24/7 cutting-edge protection against cyber attackers that bypass traditional cybersecurity controls. eSentire MDR means high fidelity detection and unparalleled response. You shouldn’t settle for partial security, so we ingest multiple signals, correlating data across your network, endpoint, log, and cloud sources to disrupt threats before they impact your business.

Company Details

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Awards & Recognition

eSentire won the following awards in the Extended Detection & Response category

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Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2026

6 Top Rated Capabilities

4 Top Rated Features

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

3 Top Rated Features

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2 Top Rated Capabilities

8 Top Rated Features

2023

eSentire Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on eSentire.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love eSentire?

5% Negative

0% Neutral

95% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 85

24/7/365 Security Monitoring

Threat Intelligence

IOC Focus and Management

Real-Time Threat and Anomaly Detection

Proactive Threat Hunting

Incident Management

Use of the MITRE ATT&CK Framework

Standardized Playbooks

Technology Management

One-click Remediation

Simplified Automation and Integration

Vendor Capability Ratings

Average 81

Vendor Support

Ease of Implementation

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Ease of Customization

Also Featured in...

Managed Detection & Response

Score 8.2

View eSentire in this category (opens in a new tab)

eSentire Reviews

Mehdi G.

Role: Information Technology
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2026

eSentire MDR Service Review

Likeliness to Recommend

10 /10

What differentiates eSentire from other similar products?

Active Response vs. Passive Alerting The 15-Minute Mean Time to Contain (MTTC) Foundational, "All-Inclusive" Threat Hunting

What is your favorite aspect of this product?

Active Threat Containment (Not Just Alert Fatigue Mitigation) For small-to-medium IT teams, this translates directly to "sleeping better at night" because they know someone is stopping lateral movement mid-attack before they can even log onto their laptops

What do you dislike most about this product?

More expensive than standard MSSPs or alternative MDR tools like Arctic Wolf

What recommendations would you give to someone considering this product?

Audit Your Existing Tech Stack for Compatibility Before signing a contract, mapping out your current infrastructure is a priority. eSentire is an Open XDR vendor, meaning they excel at ingesting multi-signal data (Endpoint, Network, Cloud, Log, Identity) from existing tools.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Aman A.

Role: Information Technology
Industry: Finance
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jun 2026

Great company to work with.

Likeliness to Recommend

9 /10

What differentiates eSentire from other similar products?

Impressed with their vendor agnostic approach. It’s not limited to just alerting but also the active response. They are very aggressive is threat containment which is great. Over all they have a very knowledgeable team.

What is your favorite aspect of this product?

Being vendor agnostic, transparency and quick incidence response time.

What do you dislike most about this product?

Nothing really. They do a good job. They are local, responsive and have 24x7 support and have a good team.

What recommendations would you give to someone considering this product?

I would recommend eSentire especially for the small to mid sized organizations. They will take good care of u.

Pros

Enables Productivity
Inspires Innovation
Caring
Saves Time

Rakind M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Software is good an reliable

Likeliness to Recommend

8 /10

What differentiates eSentire from other similar products?

Customer service and cost

What is your favorite aspect of this product?

24/7 monitoring is the best part

What do you dislike most about this product?

Machine learning needs some improvement

What recommendations would you give to someone considering this product?

You should invest if you focus on Cost and 24/7 montioring

Pros

Trustworthy
Efficient Service
Caring
Helps Innovate

eSentire

What is eSentire?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

eSentire Ratings

89 Likeliness to Recommend

95 Plan to Renew

2 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love eSentire?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

24/7/365 Security Monitoring MDR provider should include a team of experienced security analysts monitoring the network 24/7 to identify abnormal activity and mitigate against threats.

Threat Intelligence Security threat intelligence feed integration with ability to update multiple uses and control updating behaviors.

IOC Focus and Management Should include a wide variety of IOCs, but is more focused on behaviors and behavioral detection; IOCs are not as simple to manage.

Real-Time Threat and Anomaly Detection Real-time or near real time threat detection of attacks and anomalous behavior.

Proactive Threat Hunting Leverages TTPs, threat Intelligence, and IOCs, to create hypotheses in order to investigate and identify abnormal activity that may be malicious.

Incident Management Includes incident diagnosis, escalation, investigation, resolution and recovery, and closure.

Use of the MITRE ATT&CK Framework Threat modeling capabilities and allows for mapping use cases to established TTPs, in order to facilitate rapid incident response.

Standardized Playbooks Standardized playbooks contain procedures, standards, and anticipated results from incident response. Reduces threat dwell time and time to close the event.

Technology Management Continuously manages and monitors systems and technology. Integrates with existing technology.

One-click Remediation Cross-platform response with minimal interaction for remediation. Focus on speed, detect and turn into policy enforcement..

Simplified Automation and Integration XDR simplifies automations and integrations, out of the box functionality without heavy lifting, SIEM+SOAR without the burden of cost and resources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Managed Detection & Response

eSentire Reviews

Mehdi G.

eSentire MDR Service Review

Likeliness to Recommend

Pros

Aman A.

Great company to work with.

Likeliness to Recommend

Pros

Rakind M.

Software is good an reliable

Likeliness to Recommend

Pros

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Feature Ratings

24/7/365 Security Monitoring

Threat Intelligence

IOC Focus and Management

Real-Time Threat and Anomaly Detection

Proactive Threat Hunting

Incident Management

Use of the MITRE ATT&CK Framework

Standardized Playbooks

Technology Management

One-click Remediation

Simplified Automation and Integration

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Ease of Customization