Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2352 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2026 Emotional Footprint Champion

Latest Award, 2026

Service Experience
Product Impact

Latest Award, 2026

1 Top Rated Capabilities

3 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Enables Productivity
Saves Time

Feature Ratings

Average 83

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Office Online Integration

Mobility Support

Access Control and Rights Management

Data Loss Prevention

Large File Optimization

Enterprise Grade Security Controls

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Komal K.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Very good platform for file sharing.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive is different from other services because it is easy to use and can store big files. And it's give free storage.

What is your favorite aspect of this product?

Google drive is very good cloud storage platform to host files easily.they give us up to 15gb free storage for my important files, with google file sharing and storing made easy.

What do you dislike most about this product?

Google drive take time to download zip files in free account. It's time consuming.

What recommendations would you give to someone considering this product?

Anyone consider Google drive for storage and file transfers.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Md M.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Roaming storage with security and trust of Google

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It's easy to integrate it with windows device and can be easily managed from the windows drive folders. Help to easily access file and photos at any time even with low connectivity. And the last but not the least user friendly interface.

What is your favorite aspect of this product?

Easy to access. We have multiple device with this feature but being the first one in market, now I am habituated with it only.

What do you dislike most about this product?

They shared folder on mobile phone view should be made better for avoiding confusions

What recommendations would you give to someone considering this product?

Awesome to use

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Erika B.

Role: C-Level
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Great user interface and ease of use!

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

The simplicity and ease of use of google drive is what really made it stand out to us. It's easy to get up and running and use without really any training and the user interface saves time overall.

What is your favorite aspect of this product?

User interface is great. I also love the search feature when looking for documents that I'm not sure where they are, and the real time collaboration capabilities on the google suite of products. Integration with google slides is also great - slides has been extremely easy to use and delightful when creating presentations.

What do you dislike most about this product?

Some aspects of google docs and google sheets are missing from what we'd really desire to have as a team. In sheets in particular, it can sometimes be hard to have complex and linked equations and customizability the way that we'd like and we often will end up using excel instead for our power users. Captioning of photos in reports is difficult in google docs, and formatting can be a bit clunkier than word, for example.

What recommendations would you give to someone considering this product?

Definitely the right fit if you want something that's easy to get up and running and that has a low barrier to entry. It's also very commonly used so can be good for working with other partners or vendors who may use it. If you need complex spreadsheets or a ton of customization there may be other tools that are a better fit.

Pros

Helps Innovate
Reliable
Continually Improving Product
Performance Enhancing

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

91 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Large File Optimization Contains optimizations for transfers of large files.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Komal K.

Very good platform for file sharing.

Likeliness to Recommend

Pros

Md M.

Roaming storage with security and trust of Google

Likeliness to Recommend

Pros

Erika B.

Great user interface and ease of use!

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Office Online Integration

Mobility Support

Access Control and Rights Management

Data Loss Prevention

Large File Optimization

Enterprise Grade Security Controls

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support