Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2352 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2026 Emotional Footprint Champion

Latest Award, 2026

Service Experience
Product Impact

Latest Award, 2026

1 Top Rated Capabilities

3 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Enables Productivity
Saves Time

Feature Ratings

Average 83

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Office Online Integration

Mobility Support

Access Control and Rights Management

Data Loss Prevention

Large File Optimization

Enterprise Grade Security Controls

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Prateek S.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Its an Ultimate Cloud Workspace

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

They are so many points which makes google drive different from similar products. Integration with Google Workspace : Integration with google workspace apps like docs, sheets, calendar, meet, its enable seamless collaboration and enhance productivity.

What is your favorite aspect of this product?

I like these such things most as in real time collaboration , Integration with Google workspace , Accessibility and ease of use.

What do you dislike most about this product?

As per my views there is no dislike most about google drive cause they are continuously improvement and time updates.

What recommendations would you give to someone considering this product?

I recommend before using the google drive prior understand storage option cause there is two option in storage : 1. Free Tier : Which you have the free storage of 15 GB. 2. Upgrade version : Plans are affordable and provide significant storage.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Utku A.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

"Fantastic product!"

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive's combination of seamless integration, generous storage, collaborative features, AI capabilities, cross-platform compatibility, and third-party app support sets it apart from other similar products.

What is your favorite aspect of this product?

I'd say it's the seamless collaboration features. Google Drive makes it incredibly easy to work on documents, spreadsheets, and presentations with others in real-time. Whether it's brainstorming ideas, making edits, or providing feedback, the ability to collaborate effortlessly from anywhere with an internet connection is incredibly powerful and has revolutionized how teams work together. Plus, the fact that changes are synced instantly means everyone stays on the same page, quite literally!

What do you dislike most about this product?

While Google Drive offers many excellent features, one aspect that can be frustrating at times is its limited offline functionality. While you can enable offline access to certain files, the options are somewhat limited compared to the full range of features available when online. This can be inconvenient for users who need to work on documents while traveling or in areas with unreliable internet connections. Additionally, managing large numbers of files and folders in Google Drive can become cumbersome, especially when it comes to organizing and finding specific items efficiently.

What recommendations would you give to someone considering this product?

Take advantage of Google Drive's real-time collaboration features to work more efficiently with teammates, classmates, or collaborators. Experiment with simultaneous editing, commenting, and suggesting mode to find the workflow that best suits your needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

dinesh M.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2024

Best in market

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Best in market

What is your favorite aspect of this product?

Easy to use and high availability

What do you dislike most about this product?

Nothing much

What recommendations would you give to someone considering this product?

Definitely worth it

Pros

Reliable
Trustworthy
Unique Features
Inspires Innovation

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

91 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Large File Optimization Contains optimizations for transfers of large files.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Prateek S.

Its an Ultimate Cloud Workspace

Likeliness to Recommend

Pros

Utku A.

"Fantastic product!"

Likeliness to Recommend

Pros

dinesh M.

Best in market

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Office Online Integration

Mobility Support

Access Control and Rights Management

Data Loss Prevention

Large File Optimization

Enterprise Grade Security Controls

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support