Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

2352 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2026 Emotional Footprint Champion

Latest Award, 2026

Service Experience
Product Impact

Latest Award, 2026

1 Top Rated Capabilities

3 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Enables Productivity
Saves Time

Feature Ratings

Average 83

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Office Online Integration

Mobility Support

Access Control and Rights Management

Data Loss Prevention

Large File Optimization

Enterprise Grade Security Controls

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support

Google Drive Reviews

Sacide T.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Great Features, Need More Freemium Space Though

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Drag and drop features of this app work significantly better than the available competitors.

What is your favorite aspect of this product?

I like the folder mechanism in this tool a lot, it makes my job really easier.

What do you dislike most about this product?

15 GB free limit should be higher because file sizes are increasing day by day

What recommendations would you give to someone considering this product?

I would recommend them to get the most out of this tool because it's seriously one of the best cloud backup tools that is available.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Berkay A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Fast interface, high volume storage

Likeliness to Recommend

7 /10

What differentiates Google Drive from other similar products?

great integration with Google Workspace products

What is your favorite aspect of this product?

great integration with Google Workspace products

What do you dislike most about this product?

Offline reach

What recommendations would you give to someone considering this product?

check security requirements regarding your location

Pros

Performance Enhancing
Fair
Helps Innovate
Continually Improving Product

Rimsha K.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

It is most things, cloud file storage should be.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drives collaborative functions is its strongest point as a cloud based, file storage software. Asides from the standard file storage and sharing capabilities, Google Drive has provisions for real-time group editing of documents , and unique file sharing viewing options that enables me to determine how people I share documents with can relate with my documents. For example, I can allow a user to only be able to read my documents without being able to make any changes to them.

What is your favorite aspect of this product?

Google Drives user interface is concise and self-explanatory for users across web, desktop and on mobile devices.. This promotes faster adoption by new users, while also limiting the extent to which financial resources is expended to train employees within my company to learn to use the software.

What do you dislike most about this product?

Google Drive has no provision to send and receive electronic signatures. It also lacks task management provisions which is needed for automating minor repetitive tasks around file storage, in the workplace.

What recommendations would you give to someone considering this product?

Having access to Google Drives strong collaboration capabilities , has made it easier for me to perform my daily assigned work tasks, while working remotely.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Google Drive Ratings

91 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Office Online Integration Provides cloud storage allowing file edits in the browser or mobile and saves back to file shares. Saves on licensing costs, and avoids costly migrations.

Mobility Support Software is optimized for mobile usage.

Access Control and Rights Management Ability to discretely control who can access the file.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Large File Optimization Contains optimizations for transfers of large files.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Drive Reviews

Sacide T.

Great Features, Need More Freemium Space Though

Likeliness to Recommend

Pros

Berkay A.

Fast interface, high volume storage

Likeliness to Recommend

Pros

Rimsha K.

It is most things, cloud file storage should be.

Likeliness to Recommend

Pros

Most Popular Google Drive Comparisons

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Zoho WorkDrive

Feature Ratings

Team Collaboration

Real-Time Synchronization

Drag and Drop User Interface

Office Online Integration

Mobility Support

Access Control and Rights Management

Data Loss Prevention

Large File Optimization

Enterprise Grade Security Controls

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Vendor Support