What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Respectful
- Reliable
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
Task Status
List Tasks
Task Prioritization
Task Categorization
Add Attachments
Task Reporting
Add Notes
Automated Workflow
Notifications
Due Dates
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
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Jira Reviews
Pedro T.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
great tool for managing products and processes
Likeliness to Recommend
What differentiates Jira from other similar products?
The possibility of creating personalized and segmented spaces greatly facilitates communication between our support team and the engineering team. Unlike other solutions on the market, Jira organizes everything in a very clear way and allows you to receive notifications about each update in the status of a process.
What is your favorite aspect of this product?
The organization of the elements and ease of implementation of a tool with so many possibilities is certainly what most pleases our team. In addition, Jira allowed optimizing and scaling communication between different sectors of the company, as it manages to allow different accesses and views for each employee.
What do you dislike most about this product?
The interface could be a little less cumbersome, or allow the user to customize its view according to their daily needs.
What recommendations would you give to someone considering this product?
I would recommend it for companies that have a large number of employees and difficulty in communicating between different areas within a new project. If you are going to use it for internal or external processes, I recommend talking to the teams involved and understanding what their needs are and whether Jira would meet them.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Luke G.
- Role: Information Technology
- Industry: Shipping
- Involvement: End User of Application
Submitted Mar 2023
Best task management software out there
Likeliness to Recommend
What differentiates Jira from other similar products?
It provides more data and analytics compared to Trello
What is your favorite aspect of this product?
Ease of use in creating new tasks, assigning tasks, prioritizing tasks and organizing tasks
What do you dislike most about this product?
Once you figure out how to create a new task/story, it is very easy. However, creating a new task is not as blatantly clear and obvious as it should be.
What recommendations would you give to someone considering this product?
Check out Trello first and see if it fits your business needs. Jira is just a super fancy Trello and you may not need/use all the features it provides.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Chetan K.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Apr 2023
Highly customizable and super efficient
Likeliness to Recommend
What differentiates Jira from other similar products?
The level of customization provided are unmatched
What is your favorite aspect of this product?
Post basic training, anyone can use Jira. It does not require any technical knowledge. You can make any field as per your need, that is the level of customization provided in Jira
What do you dislike most about this product?
Document management is messed up. Cant open documents inside Jira without messing up the formatting
What recommendations would you give to someone considering this product?
Since there are lot of features and complexities. I would recommend then to work in information features so that the user is more aware about the functionalities
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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