What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 86

Task Assignment

88

Task Status

87

List Tasks

87

Task Categorization

87

Task Prioritization

87

Add Attachments

85

Task Reporting

84

Add Notes

84

Automated Workflow

84

Notifications

83

Due Dates

83

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Customization

82

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

79

Jira Reviews

Fahmi B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Powerful project management for agile teams

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira stands out from competitors due to its deep customization options, robust issue tracking, and strong focus on Agile methodologies. It also offers extensive integrations and a thriving community, making it a versatile choice for diverse project management needs.

What is your favorite aspect of this product?

Jira’s biggest strength is its incredible flexibility. It’s like a chameleon, adapting to fit any team or project. You can mold it to your exact needs, from simple to complex workflows.

What do you dislike most about this product?

Jira's steep learning curve is a common complaint. While its flexibility is a huge plus, it can be overwhelming for newcomers. Getting the hang of it takes time and effort.

What recommendations would you give to someone considering this product?

If you're considering Jira, be prepared for a learning curve. While its customization options are powerful, they can be overwhelming initially. However, once you master it, Jira can become an invaluable tool for your team. I recommend starting with a smaller project to get familiar with the platform before diving into larger, more complex ones. Also, take advantage of Jira's extensive resources and community for support and tips.

Pros

  • Reliable
  • Trustworthy
  • Saves Time
  • Altruistic

REHAN S.

  • Role: Operations
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Powerful Issue Tracking That Scales Well

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

What I like about Jira is that it adapts to different ways of working instead of forcing a single process. Whether you're handling bug tracking, sprint planning, or everyday task management, it gives enough flexibility to organize work while maintaining clear visibility across the team.

What is your favorite aspect of this product?

My favorite part is how easy it is to follow the progress of every task. I can quickly see what is in progress, what's waiting for review, and what has been completed, which makes planning and team coordination much more efficient.

What do you dislike most about this product?

The learning curve is probably the biggest challenge. With so many settings and customization options, it can take a while for new users to feel comfortable and use the platform effectively.

What recommendations would you give to someone considering this product?

Don't try to use every feature on day one. Start with the essentials, build workflows that match your team's process, and gradually explore the advanced capabilities. Taking that approach makes Jira much easier to adopt and helps teams get the most value from it.

Pros

  • Enables Productivity
  • Altruistic
  • Client's Interest First
  • Appreciates Incumbent Status

Priya S.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Jira made design managing easier.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

To be honest, I didn’t like Jira when I first started using it. I came from a design background, so it was just another system that always needed updating. I altered my view after working on larger corporate products. When designers, developers, QA engineers and product managers all work on the same release, keeping track of decisions is as crucial as making beautiful designs. That's when Jira started to make sense.

What is your favorite aspect of this product?

The feature I probably appreciate the most isn’t really a feature at all, it’s visibility. If a design review gets delayed, a development work gets stopped, or a requirement changes, I don’t have to go ask three different people for an update. A glance at the project board will usually inform me of any changes, and whether they impact my work. That’s eliminated a fair number of pointless meetings. I like, too, that there is context for every design conversation. Looking back at a ticket weeks later I can usually tell why a certain interaction was accepted, changed, or denied. The historical setting has stopped me from having conversations t

What do you dislike most about this product?

Jira works best for teams that keep it simple. I’ve worked on projects with unique workflows, too many labels, too many issue kinds that make everyday work more complicated than it needs to be. In other instances, tracking tickets became a time drain that took away from doing genuine design work.

What recommendations would you give to someone considering this product?

Jira is not a creativity tool in my mind, and that’s okay. Its goal is to bring order, accountability and transparency to the product lifecycle. Having worked directly with technical and product teams, I’ve found that it creates uncertainty far less often than it alleviates it. It’s one of those platforms that becomes more beneficial, the more complicated your projects and teams develop, and it’s hard to imagine managing business UX projects without it today.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Effective Service

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