What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
Task Status
List Tasks
Task Categorization
Task Prioritization
Add Attachments
Task Reporting
Add Notes
Automated Workflow
Notifications
Due Dates
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
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Jira Reviews
Fahmi B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2024
Powerful project management for agile teams
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira stands out from competitors due to its deep customization options, robust issue tracking, and strong focus on Agile methodologies. It also offers extensive integrations and a thriving community, making it a versatile choice for diverse project management needs.
What is your favorite aspect of this product?
Jira’s biggest strength is its incredible flexibility. It’s like a chameleon, adapting to fit any team or project. You can mold it to your exact needs, from simple to complex workflows.
What do you dislike most about this product?
Jira's steep learning curve is a common complaint. While its flexibility is a huge plus, it can be overwhelming for newcomers. Getting the hang of it takes time and effort.
What recommendations would you give to someone considering this product?
If you're considering Jira, be prepared for a learning curve. While its customization options are powerful, they can be overwhelming initially. However, once you master it, Jira can become an invaluable tool for your team. I recommend starting with a smaller project to get familiar with the platform before diving into larger, more complex ones. Also, take advantage of Jira's extensive resources and community for support and tips.
Pros
- Reliable
- Trustworthy
- Saves Time
- Altruistic
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REHAN S.
- Role: Operations
- Industry: Utilities
- Involvement: End User of Application
Submitted Jul 2026
Powerful Issue Tracking That Scales Well
Likeliness to Recommend
What differentiates Jira from other similar products?
What I like about Jira is that it adapts to different ways of working instead of forcing a single process. Whether you're handling bug tracking, sprint planning, or everyday task management, it gives enough flexibility to organize work while maintaining clear visibility across the team.
What is your favorite aspect of this product?
My favorite part is how easy it is to follow the progress of every task. I can quickly see what is in progress, what's waiting for review, and what has been completed, which makes planning and team coordination much more efficient.
What do you dislike most about this product?
The learning curve is probably the biggest challenge. With so many settings and customization options, it can take a while for new users to feel comfortable and use the platform effectively.
What recommendations would you give to someone considering this product?
Don't try to use every feature on day one. Start with the essentials, build workflows that match your team's process, and gradually explore the advanced capabilities. Taking that approach makes Jira much easier to adopt and helps teams get the most value from it.
Pros
- Enables Productivity
- Altruistic
- Client's Interest First
- Appreciates Incumbent Status
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Priya S.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2026
Jira made design managing easier.
Likeliness to Recommend
What differentiates Jira from other similar products?
To be honest, I didn’t like Jira when I first started using it. I came from a design background, so it was just another system that always needed updating. I altered my view after working on larger corporate products. When designers, developers, QA engineers and product managers all work on the same release, keeping track of decisions is as crucial as making beautiful designs. That's when Jira started to make sense.
What is your favorite aspect of this product?
The feature I probably appreciate the most isn’t really a feature at all, it’s visibility. If a design review gets delayed, a development work gets stopped, or a requirement changes, I don’t have to go ask three different people for an update. A glance at the project board will usually inform me of any changes, and whether they impact my work. That’s eliminated a fair number of pointless meetings. I like, too, that there is context for every design conversation. Looking back at a ticket weeks later I can usually tell why a certain interaction was accepted, changed, or denied. The historical setting has stopped me from having conversations t
What do you dislike most about this product?
Jira works best for teams that keep it simple. I’ve worked on projects with unique workflows, too many labels, too many issue kinds that make everyday work more complicated than it needs to be. In other instances, tracking tickets became a time drain that took away from doing genuine design work.
What recommendations would you give to someone considering this product?
Jira is not a creativity tool in my mind, and that’s okay. Its goal is to bring order, accountability and transparency to the product lifecycle. Having worked directly with technical and product teams, I’ve found that it creates uncertainty far less often than it alleviates it. It’s one of those platforms that becomes more beneficial, the more complicated your projects and teams develop, and it’s hard to imagine managing business UX projects without it today.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Effective Service
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