Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

85

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Hierarchical Task Management

83

Document Management

83

Reporting

83

Resource Management

82

Retainer Management

82

Time & Expense Tracking

82

Quote to Project Conversion

81

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Ashish S.

  • Role: Operations
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

A fairly robust ticketing system

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Jira Software is considered perfect when it comes to handling a software team that might need advanced agile functionality as well as structured workflow.

What is your favorite aspect of this product?

Offers a variety of ways to create dashboards to view projects, boards, tickets, etc based on any number of personal preferences. Can easily receive notifications regarding a project's progress when the ticket is updated by being a watcher on the ticket

What do you dislike most about this product?

To create projects with multiple steps, the use of Epics can become clunky, and integrating dependencies into the process is not easily done

What recommendations would you give to someone considering this product?

I think it's great for tracking bugs, support tickets, and other clearly-defined tasks, especially when the time to complete is short or also very defined. It tends to be less useful as a project management tool or for planning, especially for longer-term projects with multiple tasks and a large number of collaborators.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Caring

REHAN S.

  • Role: Operations
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Powerful Issue Tracking That Scales Well

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

What I like about Jira is that it adapts to different ways of working instead of forcing a single process. Whether you're handling bug tracking, sprint planning, or everyday task management, it gives enough flexibility to organize work while maintaining clear visibility across the team.

What is your favorite aspect of this product?

My favorite part is how easy it is to follow the progress of every task. I can quickly see what is in progress, what's waiting for review, and what has been completed, which makes planning and team coordination much more efficient.

What do you dislike most about this product?

The learning curve is probably the biggest challenge. With so many settings and customization options, it can take a while for new users to feel comfortable and use the platform effectively.

What recommendations would you give to someone considering this product?

Don't try to use every feature on day one. Start with the essentials, build workflows that match your team's process, and gradually explore the advanced capabilities. Taking that approach makes Jira much easier to adopt and helps teams get the most value from it.

Pros

  • Enables Productivity
  • Altruistic
  • Client's Interest First
  • Appreciates Incumbent Status

Tarun S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2026

Providing better solution to manage projects easil

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It is the best software for task and project management for all type of projects. It's ai features works outstanding as we don't require to write a description of tasks It generates description according to the provided summary that saves time and overall efforts to manage tasks.

What is your favorite aspect of this product?

The best part of using this platform is its ability to manage the tasks and project in our application life cycle or bug tracking. It's new ai features works seamless to manage the tasks we are able to create sub tasks summary with helps of AI tool in jira they are enhancing more features day by day that directly saves time and user efforts.

What do you dislike most about this product?

All features in this software works good and no more dislike with using this software.

What recommendations would you give to someone considering this product?

I recommend this software to manage all type of projects. It has best features to manage multiple projects at the same time, we can easily create backlogs sprint and followups on task easily that saves time and overall cost.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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