Atlassian

Jira

Composite Score

8.8 /10

CX Score

9.1 /10

670 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Application Lifecycle & Release Management category

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2026 Emotional Footprint Champion

Latest Award, 2026

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

3 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Service Experience

2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

7 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Helps Innovate
Reliable
Performance Enhancing

Feature Ratings

Average 82

Agile Work Management

Workflow Management

Bug Tracking & Issue Mgmt

Analytics and Reporting

Traceability

Resource Planning

ALM Integration

Automation

Artifact Management

Visual Analysis Design

Managed Artifact Repository

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Yash K.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Powerful but Needs Smarter Automation & UI Enhance

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Unlike many competitors, Jira allows teams to tailor workflows to fit their exact processes, making it ideal for diverse teams and industries. and Jira excels in agile methodologies with built-in Scrum and Kanban boards, sprint planning, backlog management, and velocity tracking. and It seamlessly integrates with tools like Confluence, Bitbucket, GitHub, Slack, and hundreds of third-party apps, making it highly extensible. Jira is designed to handle everything from small teams to enterprise-scale organizations, offering advanced permission settings and performance optimizations.

What is your favorite aspect of this product?

My favorite aspect of Jira is its highly customizable workflows and automation. The ability to tailor issue tracking, set up custom fields, automate repetitive tasks, and integrate with various development tools makes it incredibly powerful for teams of all sizes. This flexibility allows organizations to adapt Jira to their unique processes rather than adjusting their workflows to fit the software. Plus, its strong agile support with Scrum and Kanban boards makes project management seamless for development teams.

What do you dislike most about this product?

What I dislike most about Jira is its complexity and steep learning curve. While its customization options are powerful, they can be overwhelming for new users, requiring significant setup and configuration. The UI can feel cluttered, and simple tasks sometimes take more clicks than necessary. Additionally, performance can slow down with large projects, and many essential features (like advanced reporting and time tracking) require third-party plugins, adding to the cost and complexity. A more intuitive interface and built-in features would greatly enhance the user experience.

What recommendations would you give to someone considering this product?

Jira is highly customizable but can be overwhelming. Assess whether you need its advanced features or if a simpler tool (like Trello or Asana) would suffice. Instead of diving into complex workflows, begin with default templates for Scrum or Kanban and gradually customize as you get comfortable. Use Jira’s built-in automation rules to streamline repetitive tasks, reduce manual effort, and improve team efficiency.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Erick C.

Role: Information Technology
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Established product for task management.

Likeliness to Recommend

6 /10

What differentiates Jira from other similar products?

Scalability. Jira seemingly has endless "nesting" abilities for task management.

What is your favorite aspect of this product?

Once you have the hang of it, then it becomes second nature to setup projects and task management in Jira. But the learning curve can be a little steep at first.

What do you dislike most about this product?

Its visualization of its task management (to me) leaves a little to be desired.

What recommendations would you give to someone considering this product?

It's a solid product long established in the industry. If you are looking for a fairly simple tool for task management, then look no further.

Fadeyan O.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Nicest for faster resolving of issues by tracking.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Ease of use:It's monumental for issues and bugs tracking to quickly resolve issues.

What is your favorite aspect of this product?

I am fantastically amazed with project team collaboration and communication.

What do you dislike most about this product?

It's very limited with customization.

What recommendations would you give to someone considering this product?

I am impressed by bugs and issue tracking to easily and faster resolving of issues.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Agile Work Management Multiple backlogs, backlog grooming, sprint planning, prioritization, and estimation, and a multi-level agile artifact hierarchy (Epics, User Stories, etc.)

Workflow Management Custom workflows can be created, managed, and monitored for artifacts, processes and practices to govern and streamline ALM work.

Bug Tracking & Issue Mgmt Supports the ability to create tests and acceptance criteria and assign, prioritize, track, and resolve tests,related bugs, and issues.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Traceability ALM artifacts can be traced from ideation to requirements, design, develop, test, and implementation.

Resource Planning Assigning resources to activities and estimates to manage workloads, support project management, and ensure completion of work related to ALM artifacts, including dashboards to manage multiple teams

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Automation Manual activities such as traceability, test generation, artifact state changes, integrations, and artifact creation can be automated to streamline ALM work.

Artifact Management ALM artifacts can be readily created, reused, moved, and managed through baselines, reviews, approvals, releases, and audits for projects and products.

Visual Analysis Design Can create and manage context diagrams, business process models, use cases, data flow diagrams, sequence diagrams, data models, and UI mockups, etc.

Managed Artifact Repository Artifacts are stored in version controlled repository that supports check out, update, check-in, and collaboration across multiple types and workspaces.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Product Management

Jira Reviews

Yash K.

Powerful but Needs Smarter Automation & UI Enhance

Likeliness to Recommend

Pros

Erick C.

Established product for task management.

Likeliness to Recommend

Fadeyan O.

Nicest for faster resolving of issues by tracking.

Likeliness to Recommend

Pros

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Feature Ratings

Agile Work Management

Workflow Management

Bug Tracking & Issue Mgmt

Analytics and Reporting

Traceability

Resource Planning

ALM Integration

Automation

Artifact Management

Visual Analysis Design

Managed Artifact Repository

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support