Jira Logo Award Winner Product Badge
Jira Logo Award Winner Product Badge
Atlassian

Jira

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Application Lifecycle & Release Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Agile Work Management

86

Workflow Management

85

Bug Tracking & Issue Mgmt

84

Analytics and Reporting

82

Traceability

81

Resource Planning

81

ALM Integration

81

Automation

80

Artifact Management

80

Visual Analysis Design

79

Managed Artifact Repository

79

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Business Value Created

83

Quality of Features

83

Breadth of Features

82

Ease of Customization

81

Ease of Data Integration

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Anjali P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Awesome application for product management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira provides very unique view of your board where you can list down all the tasks and stories in tree structure. Users can be added in customised way to have quick access to their respective items. Assignment of the issues are easy. Security w.r.t. different board is awesome. Can be integrated with lots of other tools such as GitHub alm.

What is your favorite aspect of this product?

Integration with GitHub so that you can create a pull request. Users assignment. Reporting for different issues and types. Planning of the issues. Timing of the issues tracking.

What do you dislike most about this product?

Drag and drop could be better. Filters are difficult to apply for end users. JQLs are difficult to write not sure if proper trainings are available.

What recommendations would you give to someone considering this product?

Good to go application for work management, issue management. All the features are available with their respective reporting. Notifications are also good.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

Rajdeep P.

  • Role: Industry Specific Role
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Feature Rich Project Management Tool

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Its customizability, robust Agile features, and seamless integration.

What is your favorite aspect of this product?

My favorite aspect of Jira is its flexibility, allowing teams to customize workflows and processes to suit their specific needs while integrating seamlessly with other tool.

What do you dislike most about this product?

The steep learning curve and complexity of configuration in Jira can be challenging for new users.

What recommendations would you give to someone considering this product?

Anyone Can go for it. Best tool for Issue tracking and Project management.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

George A.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Highly versatile tool, but with room for AI-driven

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira differentiates itself from other project management tools through its robust adaptability, extensive integrations, and strong focus on Agile and DevOps workflows. It offers unparalleled flexibility, allowing teams to customize workflows, issue types, and fields to fit their unique processes. Its deep integration capabilities with tools like Confluence, Bitbucket, Slack, and GitHub create a seamless ecosystem for development, collaboration, and deployment. Jira also stands out with its advanced reporting and analytics, offering tools like burndown charts, sprint reports, and customizable dashboards.

What is your favorite aspect of this product?

My favorite aspect of Jira is its unparalleled flexibility and customization options, which allow teams to tailor workflows, issue types, and boards to fit their specific needs. Whether managing Agile sprints, tracking bugs, or coordinating cross-departmental projects, Jira adapts seamlessly to various use cases. This flexibility, combined with powerful reporting tools and a vast ecosystem of integrations with popular software, creates a unified platform that enhances productivity and collaboration across teams.

What do you dislike most about this product?

What I dislike most about Jira is its steep learning curve and occasional complexity, especially for new users or teams without a dedicated administrator. Configuring workflows, permissions, and integrations can be time-consuming, requiring significant expertise to optimize for specific use cases. Additionally, as projects grow in size, Jira's interface can feel cluttered and overwhelming, making it harder to quickly access relevant information. These challenges can slow adoption and require a higher upfront investment in training and support compared to more user-friendly alternatives.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Saves Time

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