Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

1230 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

0 Top Rated Capabilities

6 Top Rated Features

2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Quote to Project Conversion

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.8

View Jira in this category (opens in a new tab)

Application Lifecycle & Release Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

James H.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2026

Great essential tool for SaaS product and engineer

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Easy to use, industry standard so little training need for new team members

What is your favorite aspect of this product?

Backlog management and Sprint Management for delivery of product and engineering teams

What do you dislike most about this product?

Not much, I think there are a few features missing from their mobile app that would be handy but not critical

What recommendations would you give to someone considering this product?

Sign up for the trial version with limited users, also join some of the community groups and training, it can be easy to use but highly configurable. And make sure you consider integrations, for GitHub, Slack, etc they will stream line your processes.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dennis M.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2026

My overall experience with Jira

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I like Jira because it is highly scalable for both small teams and and large enterprises. I like how it provides strong workflow customization , task tracking and reporting capabilities that help us stay organized and productive.

What is your favorite aspect of this product?

Jira helps us manage deadlines, priorities and workloads effectively. I also like how it supports better decision making with real-time reporting and insights.

What do you dislike most about this product?

Jira has been very useful and I don't have anything negative to say about it.

What recommendations would you give to someone considering this product?

Jira is great, cost-effective and user-friendly. I highly recommend it.

Pros

Helps Innovate
Performance Enhancing
Inspires Innovation
Caring

Mohit S.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2026

Feature rich PM tool for scaling organisations!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Unlike other tools, there are quite a features which were helpful for us : - Native scrum and kanban boards to keep the track - Sprint planning, backlog grooming and story points - It also provides strong support for epics, versions and releases

What is your favorite aspect of this product?

My favourite aspect is how it allows teams to design processes that match exactly how they work, whether it is a simple task flow or a complex multi stage development lifecycle. From custom statuses and fields to automation rules, It adapts to your workflow rather than forcing you to adapt to the tool.

What do you dislike most about this product?

It has steep learning curve because of its complexity. For a new user especialy non technical ones, jira can be a bit overwhelming. From setting up workflows, understanding issue types and navigating the interface often requires time and training. In short, it is incredibly powerful, but it is complex which makes it difficult to learn, manage and use effectively for a non tech person.

What recommendations would you give to someone considering this product?

Start simple and then scale later. Dont try to use every feature all together in a single day. It will confuse you and can create errors later on. Also invest in proper onboarding and training and dont skip it because of over confidence.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Cons

Commodity Features

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

90 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Time & Expense Tracking Ability to track time for planning and estimating

Quote to Project Conversion Converts won quotes into pre-planned projects using project templates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle & Release Management

Jira Reviews

James H.

Great essential tool for SaaS product and engineer

Likeliness to Recommend

Pros

Dennis M.

My overall experience with Jira

Likeliness to Recommend

Pros

Mohit S.

Feature rich PM tool for scaling organisations!

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Retainer Management

Time & Expense Tracking

Quote to Project Conversion

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support