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Klaviyo Logo Award Winner Product Badge
Klaviyo

Klaviyo

Composite Score
8.3 /10
CX Score
8.4 /10
Klaviyo
8.3 /10

What is Klaviyo?

Klaviyo is a tool that makes personalized marketing a breeze through data-driven decision making. In the past, only massive companies had the resources to create highly personalized messaging. Klaviyo brings those capabilities with an intuitive UI that a one-person startup can easily manage, to more detailed customization a large or enterprise company can develop with their marketing team.

Company Details


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Awards & Recognition

Klaviyo won the following awards in the Customer Data Platform category

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Klaviyo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Klaviyo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Klaviyo?

0% Negative
9% Neutral
91% Positive

Pros

  • Respectful
  • Effective Service
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 77

CRM Integration

81

Data Security

80

Real Time Capabilities

80

Omnichannel Integration

79

Behavioral Triggers

78

Dashboards, Analytics and Reporting

77

Data Enrichment

75

Data Aggregation

74

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

80

Ease of Customization

80

Breadth of Features

79

Business Value Created

78

Quality of Features

78

Product Strategy and Rate of Improvement

78

Vendor Support

78

Ease of Data Integration

77

Ease of IT Administration

77

Ease of Implementation

77

Availability and Quality of Training

75

Klaviyo Reviews

Vidhi ..

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

My honest Klaviyo experience

Likeliness to Recommend

10 /10

What differentiates Klaviyo from other similar products?

What really sets Klaviyo apart from other platforms like Brevo is the extent to which it leverages customer data to influence marketing decisions. Klaviyo was designed specifically for ecommerce and lifecycle marketing , with sophisticated segmentation, predictive analytics and automation based on real time customer actions like browsing or buying behaviour. In my experience, this focus on intelligent targeting and scalable autonation is what truly sets Klaviyo apart.

What is your favorite aspect of this product?

I think my favourite feature of Klaviyo is that it makes a really strong connection between customer actions and marketing actions, so you can really see what your customers are doing and respond to that in a meaningful way without overcomplicating things. It feels like a really smart marketing approach, where you are actually responding to customer actions and behaviours, rather than guessing what they might want or need, so I think that makes it a really useful and reliable tool.

What do you dislike most about this product?

One thing I think could be better with Klaviyo is the learning curve, especially if you're just getting started with it. It's a very powerful tool, and while I think that's a great thing, I also think that with so many features and so much customization available, it takes a little while to really get a handle on how all of it works together, especially if you're a smaller team or a new user of the tool. However once you get a handle on it, I think you'll really begin to see just how powerful it is and all of the ways in which it's useful.

What recommendations would you give to someone considering this product?

If someone is considering the use of Klaviyo, I think it's worth taking a little bit of time to understand how the data and automation features of the tool actually work, as that's really where the power of the tool is at. The tool is built around the idea of using data, predictions, and real-time behaviour to create more personalized marketing efforts rather than just bulk emails. Overall, if someone is serious about growing their business and wants a tool that actually scales with their marketing strategy, I think it's definitely worth a try.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Fozia N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2026

Powerful and reliable email marketing.

Likeliness to Recommend

8 /10

What differentiates Klaviyo from other similar products?

Klaviyo stands out because of its strong customer data tracking advanced segmentation and deep ecommerce integrations.

What is your favorite aspect of this product?

My favorite aspect of Klaviyo is its powerful automation and segmentation, which allows sending highly personalized email and SMS campaigns based on real-time customer behavior.

What do you dislike most about this product?

One of the main drawbacks of Klaviyo is that it can be expensive as your contact list grows. Additionally, some advanced features have a learning curve for new users.

What recommendations would you give to someone considering this product?

I recommend using Klaviyo’s automation, segmentation, and integrations fully, and starting with essential flows like welcome and abandoned cart to get the best results.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

Anatole B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2026

Good tool for personalized email and SMS marketing

Likeliness to Recommend

8 /10

What differentiates Klaviyo from other similar products?

Klaviyo stands out for its advanced customer data real time segmentation and deep ecommerce integrations allowing highly personalized and automated email and SMS marketing from one platform.

What is your favorite aspect of this product?

My favorite aspect of Klaviyo is its powerful automation and segmentation. which allows sending highly personalized email and SMS campaigns based on real-time customer behavior.

What do you dislike most about this product?

It can be expensive as your contact list grows. Additionally some advanced features have a learning curve for new users.

What recommendations would you give to someone considering this product?

I recommend taking full advantage of Klaviyo’s automation and segmentation features to create personalized campaigns. It’s important to properly integrate your store and data first and start with basic flows like welcome and abandoned cart to maximize results.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Saves Time

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