Microsoft Corporation

Microsoft Authenticator

Composite Score

8.8 /10

CX Score

9.2 /10

272 Reviews Write a Review

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What is Microsoft Authenticator?

Conveniently and securely sign in to all your online accounts using multifactor authentication, passwordless sign-in or password autofill with Microsoft Authenticator. With this free app, you can sign in to your personal or work/school Microsoft account without using a password. You’ll use a fingerprint, face recognition, or a PIN for security.

Company Details

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Awards & Recognition

Microsoft Authenticator won the following awards in the Multi-Factor Authentication category

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2026 Data Quadrant Champion

Latest Award, 2026

1 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2026

Microsoft Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Authenticator?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Efficient Service
Respectful
Security Protects

Feature Ratings

Average 83

OTP Authentication

Multi-Device Protection

Biometrics Authentication

Email Authentication

Role-Based Multi-Factor Authentication

Role and User Management

Browser Push Notifications

Soft Token Authentication

Hard Token Authentication

Adaptive Authentication (Risk-based)

Phishing Resistance MFA

Vendor Capability Ratings

Average 80

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Microsoft Authenticator Reviews

Laci W.

Role: Finance
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Easy to use

Likeliness to Recommend

10 /10

What differentiates Microsoft Authenticator from other similar products?

You're able to use for both business and personal

What is your favorite aspect of this product?

The speed of it

What do you dislike most about this product?

That it's constant

What recommendations would you give to someone considering this product?

allow for longer lag between authenticating

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Abdul Samad Irfan S.

Role: Operations
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Access your sites securely anytime anywhere easily

Likeliness to Recommend

10 /10

What differentiates Microsoft Authenticator from other similar products?

This is simple secure and great application compare to other apps. Maintaining the profiles of the user is great option. Connecting the application easier with secure mechanism which helps to make the progress easier. Runs in the background and does not need overlap of the apps

What is your favorite aspect of this product?

Secure application. Show and hide codes to prevent from the snoopers hitting the application with the codes. It automatically gets locked after 30 sec of the inactivity or when ever screen locks Can be integrated with vast application and easier to use it is versatile can be used across multiple applications with smooth experience

What do you dislike most about this product?

I mostly dislike this application for one reason for its performance the app gets stuck sometime when it try generating the codes, This needs to be fixed

What recommendations would you give to someone considering this product?

For everyone who would like to securely connect their application from any hackers we recommend integrating the applications with authenticator for secure logins

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nakul S.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

easy to use to authentication method

Likeliness to Recommend

9 /10

What differentiates Microsoft Authenticator from other similar products?

provide all type of multi factor authentication

What is your favorite aspect of this product?

biometric authentication

What do you dislike most about this product?

some time it doesn't appeared in notification window

What recommendations would you give to someone considering this product?

good service and safe as per standards

Pros

Reliable
Enables Productivity
Effective Service
Saves Time

Microsoft Authenticator

What is Microsoft Authenticator?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

Microsoft Authenticator Ratings

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Microsoft Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Email Authentication Ability to send a verification link or code via email.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Role and User Management Enable different levels of access and permissions based on role.

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Phishing Resistance MFA Ability to implement authentication methods that can withstand phishing attacks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Microsoft Authenticator Reviews

Laci W.

Easy to use

Likeliness to Recommend

Pros

Abdul Samad Irfan S.

Access your sites securely anytime anywhere easily

Likeliness to Recommend

Pros

Nakul S.

easy to use to authentication method

Likeliness to Recommend

Pros

Most Popular Microsoft Authenticator Comparisons

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JumpCloud

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Feature Ratings

OTP Authentication

Multi-Device Protection

Biometrics Authentication

Email Authentication

Role-Based Multi-Factor Authentication

Role and User Management

Browser Push Notifications

Soft Token Authentication

Hard Token Authentication

Adaptive Authentication (Risk-based)

Phishing Resistance MFA

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training