Microsoft Corporation

Microsoft Dynamics 365

Composite Score

7.8 /10

CX Score

8.2 /10

37 Reviews Write a Review

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What is Microsoft Dynamics 365?

Dynamics 365 (previously Microsoft Dynamics 365 ERP) offers AI-powered ERP and CRM applications to help you better manage sales, service, finance, and supply chain operations. Use them individually or together to connect teams, processes, and data for improved efficiency and new insights.

Company Details

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Awards & Recognition

Microsoft Dynamics 365 won the following awards in the Core Financial Management category

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Conflict Resolution

Latest Award, 2026

0 Top Rated Capabilities

1 Top Rated Features

2025

Conflict Resolution

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

Service Experience

2023

Microsoft Dynamics 365 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

98 Plan to Renew

78 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365?

2% Negative

4% Neutral

94% Positive

Pros

Trustworthy
Transparent
Helps Innovate
Reliable

Feature Ratings

Average 78

Order Management

Financial Analytics

Reporting and Analytics

General Ledger Chart of Accounts

Fixed Assets

Financial Reporting and Consolidation

Accounts Receivable Invoicing

Tax Management

Cash Management

Accounts Payable Purchase Orders

Budgeting Forecasting

Vendor Capability Ratings

Average 78

Quality of Features

Breadth of Features

Ease of IT Administration

Business Value Created

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration

Also Featured in...

Enterprise Resource Planning - Enterprise

Score 8.3

View Microsoft Dynamics 365 in this category (opens in a new tab)

Microsoft Dynamics 365 Reviews

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2021

Easy to use

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Efficient Service

Cons

Commodity Features
Less Performance Enhancing

Tracianne P.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2020

It is a great product easy to use.

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 from other similar products?

The functionality and ease of intergration.

What is your favorite aspect of this product?

No favorite

What do you dislike most about this product?

Nothing to dislike.

What recommendations would you give to someone considering this product?

Ease of use

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Role: Sales Marketing
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Dec 2020

Easy to use and features are amazing!!

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Microsoft Dynamics 365

What is Microsoft Dynamics 365?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Dynamics 365 Ratings

86 Likeliness to Recommend

2 Since last award

98 Plan to Renew

78 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Microsoft Dynamics 365?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Automates the process of quote-to-cash which is the taking, organizing, tracking and fulfillment of purchase requests of a company's products or services.

Financial Analytics Ability to plan, track, report and analyze financial results and implications at an individual project or department level.

Reporting and Analytics Includes historical & real-time dashboard visualizations, detailed & summary reporting, sales forecasting & easy data extraction for data analysis.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Fixed Assets Support for asset registration, classification, retirement and disposal and support of depreciation methods and GL integration.

Financial Reporting and Consolidation Timely access to financial data and financial information in the forms of reports or online. Financial reporting is generated in specific periods.

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Tax Management Automates the process for calculating and filing taxes on behalf of the corporation.

Cash Management Ability to effectively mange and control the cash cycle of the organization and ensure the organization has sufficient cash to meet its obligations.​

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Enterprise Resource Planning - Enterprise

Microsoft Dynamics 365 Reviews

Easy to use

Likeliness to Recommend

Pros

Cons

Tracianne P.

It is a great product easy to use.

Likeliness to Recommend

Pros

Easy to use and features are amazing!!

Likeliness to Recommend

Pros

2
Since last award

2
Since last award

Feature Ratings

Order Management

Financial Analytics

Reporting and Analytics

General Ledger Chart of Accounts

Fixed Assets

Financial Reporting and Consolidation

Accounts Receivable Invoicing

Tax Management

Cash Management

Accounts Payable Purchase Orders

Budgeting Forecasting

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of IT Administration

Business Value Created

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration