Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

3271 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2026

1 Top Rated Capabilities

2 Top Rated Features

2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Respectful
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Evan S.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2026

More user-friendly, better integrations

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams integrates with our other softwares (Outlook, ServiceNow, Sharepoint, Copilot) better than Slack. I much prefer using Teams, as the data is integrated.

What is your favorite aspect of this product?

I like that my calendar is synced between Outlook and Teams. It makes for a more integrated work day.

What do you dislike most about this product?

I wish the Teams vs. Chats were more integrated. I use chats 99% of the time. For the Teams (groups) in the product, I frequently miss communications because they live elsewhere .

What recommendations would you give to someone considering this product?

Don't straddle the line by using 2 or more instant messaging apps. Get your department to fully adopt Teams as the messaging app. You won't regret it!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mark M.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2026

Teams the go to Chat/Video Call application

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

As users of Office 365, Teams offer easier integration into our environment. It also means that billing etc can all be managed under one company. Also as a leading edge company Teams always seems to be at the forefront of new features.

What is your favorite aspect of this product?

Already love the transcript part when in meetings but now with Copilot built in, it allows that transcript to be condensed and formatted so that they key points are easy to read.

What do you dislike most about this product?

The lack of calendar integration from more than one account.

What recommendations would you give to someone considering this product?

Just make sure that it is a good fit for what you need. In that it does everything you want and that you have the team to support it once installed.

Pros

Reliable
Continually Improving Product
Enables Productivity
Efficient Service

Cons

Vendor Friendly Policies
Vendor's Interest First
Less Generous

K H.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2026

Worthwhile if you are a MS365 company.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It has deeper integration with other MS365 apps than any other similar product - although these integrations I feel could be deeper.

What is your favorite aspect of this product?

Asynchronous messaging, video calls, screensharing, calendar link with Outlook.

What do you dislike most about this product?

It still feels like it is only 80% complete in terms of integrating into the full MS Office Suite.

What recommendations would you give to someone considering this product?

If you are a Microsoft organisation then MS Teams is a no brainer - I wouldn't see the need for purchasing an alternative. If you are not a MS365 organisation (e.g. do not rely on microsoft office) you may want to consider demoing other platforms or other Teams alternatives. Overall teams does not disappoint and comes with a MS365 license.

Pros

Efficient Service
Respectful
Includes Product Enhancements
Helps Innovate

Cons

Slower Product Innovation
Less Caring
Vendor Friendly Policies

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Evan S.

More user-friendly, better integrations

Likeliness to Recommend

Pros

Mark M.

Teams the go to Chat/Video Call application

Likeliness to Recommend

Pros

Cons

K H.

Worthwhile if you are a MS365 company.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

File Transfer

Audio Controls

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization