Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

86

Screen Share

86

Audio Conferencing VoIP

85

File Transfer

83

Audio Controls

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Aparna S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Feature rich connectivity software

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams is unique when it comes to its User Interface. It is very simple to navigate around. Also, setting up meetings across timezones is very much possible. Microsoft teams allows participants to join as a guest without signing up which saves a lot of time

What is your favorite aspect of this product?

I like the video background customizations that is provided by Microsoft Teams

What do you dislike most about this product?

I do not have any major dislike. If I am nitpicking, the Whiteboard function could be improved.

What recommendations would you give to someone considering this product?

I would definitey recommend this for anyone looking to set up professional communications in a quick and seamless way. This is a must have software for every business

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abhishek S.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

overall it is a Fantastic product one must use it.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Here's the main difference: Zoom is purely a video conferencing tool whereas MS Teams is an all-in-one tool that combines video conferencing with team chat and other productivity features.

What is your favorite aspect of this product?

MS Teams offers longer group meetings of about 1 hour even in their free plan.

What do you dislike most about this product?

There are just two points about MS Teams that I dislike.. 1) Unnecessary storage consumption 2) Increased security risk.

What recommendations would you give to someone considering this product?

Microsoft Teams app is all about better communication and business benefits. For businesses, this cloud-based platform with integrated Microsoft products is a game-changer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Edward Ray F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Remote Working Made Easy.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It's convenient to have access to user status information and out-of-office notifications. A given team's channels are simple to use and traverse, and the comments mechanism is effective. Teams, however, works fine on Windows, and I've also tried it on Linux.

What is your favorite aspect of this product?

This is fully equipped with every aspect required for conducting meetings online. The installation of third-party apps is quite simple, and many of them have already been connected. Although there is a learning curve, the user interface is quite intuitive. The audio and video quality appeared to be excellent. In a secured section, posting files is an option.

What do you dislike most about this product?

You won't be informed if you attempt to create a new team with a name that already exists, and you can end up with two or more teams with the same name. This wastes your time and money in addition to creating uncertainty. But there is a workaround.

What recommendations would you give to someone considering this product?

I adore the virtual background options for the video calling panels, and the prompt alerts. The busy on a call, in a meeting, away, or logged out setting is incredibly straightforward to use and is a crucial factor in determining when we may and cannot interrupt another team member.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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