Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.1 /10

1915 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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2026 Data Quadrant Champion

Latest Award, 2026

1 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Respectful
Fair
Acts with Integrity

Feature Ratings

Average 80

Collaboration

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Employee Directory

Content Management

Workflow & Approvals

Virtual Offices

Networked Enterprise

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Madi M.

Role: Sales Marketing
Industry: Agriculture
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Fantastic software! Easy to use.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Ease of application and plug in availability.

What is your favorite aspect of this product?

Chat and file share features!

What do you dislike most about this product?

No being able to combine channels.

What recommendations would you give to someone considering this product?

It’s a great product and easy to use!

Pros

Helps Innovate
Reliable
Effective Service
Inspires Innovation

Fouzia M.

Role: Finance
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It not only a mean for audio and video call but also a mean to share files or share screen. Recently some system issue so it allowed me to share screen to IT team of office with out even need to jump on call.

What is your favorite aspect of this product?

There are many features which are love: - file sharing and working of different team at the same time - meeting recording - screen sharing without need to connect on call

What do you dislike most about this product?

there are no feature that anyone would not like about teams.

What recommendations would you give to someone considering this product?

It is good for every user and accessible wold wide and have no restriction anywhere. So overall its highly recommendable for connecting specifically for business trend change to work from home after pandemic

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sagar M.

Role: Sales Marketing
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Easy to use , but a bit pricey .

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Microsoft has put convenience at the heart of Teams. You have a chat tool that also has all the other apps in it. You can make a video or audio call, work on files without leaving a chat, and schedule a meeting or share a task with people from a channel.

What is your favorite aspect of this product?

With Teams, you can easier focus your attention on work-related topics and prioritize your time better. Instead of spending time going through an inbox that contains messages from everyone about everything, Teams compartmentalizes information into channels and puts your information in context. The channel only contains conversations, meetings and documents related to the topic of that specific channel.

What do you dislike most about this product?

It is quite expensive as compared to others .

What recommendations would you give to someone considering this product?

Should try , quite productive for bigger number of employees organisation .

Pros

Helps Innovate
Reliable
Unique Features
Saves Time

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Communicate and share information through real-time text messaging, browsable discussion forums with open threaded replies, and blogs to publish content

Calendars Ability to manage and view employee schedules, and book meetings.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Content Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Web and Video Conferencing - Enterprise

Business Instant Messaging - Enterprise

Microsoft Teams Reviews

Madi M.

Fantastic software! Easy to use.

Likeliness to Recommend

Pros

Fouzia M.

Fantastic product

Likeliness to Recommend

Pros

Sagar M.

Easy to use , but a bit pricey .

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Employee Directory

Content Management

Workflow & Approvals

Virtual Offices

Networked Enterprise

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support