What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 80

Collaboration

86

Calendars

84

File Sharing Collaboration

84

Mobile App

84

Employee Engagement

82

Task Management

81

Employee Directory

81

Content Management

81

Workflow & Approvals

81

Virtual Offices

81

Networked Enterprise

81

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Emily F.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Microsoft teams review

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams shined bright because it allowed people to communicate still and work collectively and essentially continue doing their jobs even though they were working remotely. We share files collaborate on important documents and spreadsheets conduct daily meetings and maintaining accountability through periodic check-ins,

What is your favorite aspect of this product?

It's such a great way to conduct meetings and communicate back and forth with work colleagues. Also you can work in the same document and save it immediately, this allows more than one person to see and save a document and work at the same time for as a team.

What do you dislike most about this product?

All looks great to me,I have no dislikes about it.

What recommendations would you give to someone considering this product?

It helps the company for online collaboration via IM online meetings which results in reducing operational overhead.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Juliana S.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

The best solution for running a workplace.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams allows us to build a collaborative atmosphere while functioning in several locations. Microsoft Teams is really useful in managing pandemic connections. The bulk of the people involved in this effort work from home. It is a fantastic tool for promoting collaboration between on-site and remote staff.

What is your favorite aspect of this product?

Our workforce is made up of both virtual and on-site workers; Microsoft Teams offers a straightforward platform for teamwork. I enjoy that how tool may be used in conjunction with a variety of other applications. It is highly useful to have a centralized location for file transmission, group communications, video conferences, discussion forums, and many other things.

What do you dislike most about this product?

Browsing each chat independently to find a specific point in a conversation can be time-consuming. When browsing in MS Teams, one must be sure to discover all team discussions at the same time.

What recommendations would you give to someone considering this product?

I strongly suggest it since it is a very useful tool for better interaction in the workplace, especially nowadays when the internet world has been a vital component of business.

Pros

  • Fair
  • Altruistic
  • Helps Innovate
  • Continually Improving Product

Ron T.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Not my favorite software to use - but does the job

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Most are used to and prefer Zoom. Teams is fine for instant messaging but when you get the random rep that will schedule a meeting using Teams instead of Zoom, its a lesser experience. The buttons and layout are not user-friendly. Sharing docs on Teams is also not a smooth process. Would prefer to use another software but this is the one we have in place and are forced to use.

What is your favorite aspect of this product?

The chat and quick call feature to colleagues is good. Its also easy to set up a group call without the need to find someone else or look for their phone number. The background pictures for video is also a lot better than Zooms.

What do you dislike most about this product?

Sharing documents on teams is not user-friendly at all. Its very frustrating and most will work on it for a few minutes before they can send it through.

What recommendations would you give to someone considering this product?

Its good for internal use. Not ideal for use with prospects. Id say go for Zoom or product demonstrations but internally meetings Teams works fine.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Caring

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