Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.1 /10

1915 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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2026 Data Quadrant Champion

Latest Award, 2026

1 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Respectful
Fair
Acts with Integrity

Feature Ratings

Average 80

Collaboration

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Employee Directory

Content Management

Workflow & Approvals

Virtual Offices

Networked Enterprise

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Ayoola A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Effective Collaboration across teams

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

What differnciates Microsoft Teams is that, it combines chat, video calls, file sharing, and task management all in one place. It works smoothly with other Microsoft 365 apps like Outlook, Word, Excel, and SharePoint, making it easy to collaborate in real time. Its deep integration, strong security, and flexibility make it a powerful tool for both small teams and large organizations.

What is your favorite aspect of this product?

It is acessible on mobile phones and has the same features as using the desktop version.

What do you dislike most about this product?

It could overwhelming and cluttered for new users. Some features, like task tracking or file management, can be hard to find or confusing without training. Also, it relies heavily on Microsoft 365, which can limit flexibility for teams that use other tools.

What recommendations would you give to someone considering this product?

Inwould recommend that you start with chat, meetings, and file sharing, then explore how it connects with other Microsoft 365 tools. Also, organize your teams and channels clearly to avoid confusion as your group grows

Pros

Effective Service
Saves Time
Client Friendly Policies
Helps Innovate

Mangesh K.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

A Powerful Collaboration Tool for Organizations

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out with its deep integration with Microsoft 365, enabling seamless collaboration through apps like Word, Excel, and Outlook, along with robust chat, video conferencing, and file sharing—all in one unified platform.

What is your favorite aspect of this product?

The seamless integration with Microsoft 365 apps and the ability to collaborate on documents in real time directly within the platform

What do you dislike most about this product?

The interface can feel cluttered at times, and performance may lag during large meetings or when switching between features.

What recommendations would you give to someone considering this product?

If you're already using Microsoft 365, Teams is a natural fit—take full advantage of its integrations. However, invest time in setting up channels and permissions properly, and provide user training to ensure smooth adoption and maximize productivity.

Pros

Reliable
Trustworthy
Saves Time
Client Friendly Policies

Amrin S.

Role: Finance
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Teams is good

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Its user friendly

What is your favorite aspect of this product?

Chat and group

What do you dislike most about this product?

Nothing at such

What recommendations would you give to someone considering this product?

It's good for office

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Communicate and share information through real-time text messaging, browsable discussion forums with open threaded replies, and blogs to publish content

Calendars Ability to manage and view employee schedules, and book meetings.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Content Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Web and Video Conferencing - Enterprise

Business Instant Messaging - Enterprise

Microsoft Teams Reviews

Ayoola A.

Effective Collaboration across teams

Likeliness to Recommend

Pros

Mangesh K.

A Powerful Collaboration Tool for Organizations

Likeliness to Recommend

Pros

Amrin S.

Teams is good

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Calendars

File Sharing Collaboration

Mobile App

Employee Engagement

Task Management

Employee Directory

Content Management

Workflow & Approvals

Virtual Offices

Networked Enterprise

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support