Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
6% Neutral
92% Positive

Pros

  • Enables Productivity
  • Respectful
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 83

Instant Messaging

89

Voice and Video Collaboration

85

Notifications

85

File Sharing Collaboration

84

Document Collaboration

82

Integration With Productivity Tools

81

Granular Access Management

81

Cross Platform Support

80

Search

80

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Ease of Data Integration

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Natacha C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

It's more than just messaging!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has sought to centralize our internal operations, standing out for its invaluable contribution in preventing communication fragmentation across multiple platforms, achieving management in a single location. All our work teams now collaborate in a single place, regardless of their department, through meetings, documents, chats, tasks, and project tracking. It has allowed us to reduce many unnecessary emails and has helped us systematically streamline decision-making. It has allowed us to strengthen organizational culture in hybrid environments, where the team works in unison.

What is your favorite aspect of this product?

It has become an essential tool for our team for daily collaboration. One of the most notable aspects I value most is its invaluable seamless integration into the Microsoft 365 ecosystem, which allows us to open files in different formats, Word, Excel, or PowerPoint, without having to leave the platform, allowing us to manage documents. This is undoubtedly a major advantage. Video calls are highly stable, with excellent audio quality, useful features like automatic recording, real time subtitles, and the ability to divide rooms according to the meetings we need to hold. The search function is excellent and allows us to track messages.

What do you dislike most about this product?

Although it's a robust platform, it can present some inconveniences along the way, especially on mid-range computers if your device hasn't yet been updated. Memory consumption and login delays can sometimes hinder productivity, as they significantly interfere with the platform's fluidity. The mobile experience represents a drawback, although it has seen improvements, as it still doesn't match the same fluidity as the desktop version. We are sometimes faced with an interface that is somewhat saturated with functions that are not easily visible or are poorly located, which hinders the learning process of the platform.

What recommendations would you give to someone considering this product?

It's much more than a communication system, a chat, or a video calling platform. It has countless features and integrations, such as a planner for task management, a template for generating internal surveys, and Power BI for creating interactive reports, to name a few. Training your team is key to achieving good practices through channel organization, the correct use of mentions, topic segmentation, and other features. I recommend paying attention to the usefulness of setting up automated workflows and dedicating enough time to creating a solid structure within a robust and complicated interface to scale your team's growth.

Pros

  • Performance Enhancing
  • Unique Features
  • Efficient Service
  • Effective Service

Pinki J.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Great All-in-One Tool for Teamwork

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out because it puts everything in one place—chat, video calls, file sharing, and apps like Word and Excel. It’s especially useful if your team already uses Microsoft 365, since everything works together smoothly. You can chat, meet, share files, and work on documents together without switching between apps. This makes teamwork faster and more organized.

What is your favorite aspect of this product?

The best thing about Microsoft Teams is that it brings everything together—chat, video calls, file sharing, and Microsoft apps like Word and Excel—all in one place. It makes teamwork easy and keeps everything organized.

What do you dislike most about this product?

The downside is that Teams can feel a bit slow or confusing at times, especially for new users. With so many features, it can be hard to find what you need quickly, and it may take some time to get used to the layout.

What recommendations would you give to someone considering this product?

If you're planning to use Microsoft Teams, it's a good option—especially if you already use tools like Word, Excel, or Outlook. At first, it might seem a bit confusing, but once you learn the basics, it really helps keep all your work and team chats in one place. Take a little time to explore how things work, and try to keep chats and files organized so it’s easier for everyone to use. A quick training or demo can help your team get started faster.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Billy B.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

Teams works really well for our environment

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Not really sure, haven't used other products vs Teams

What is your favorite aspect of this product?

Messaging and Video

What do you dislike most about this product?

Wish it would know what you're pasting and format it accordingly

What recommendations would you give to someone considering this product?

Great for video/voice calls and sharing your screen/apps

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Most Popular Microsoft Teams Comparisons