What is MURAL?
MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
93 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love MURAL?
Pros
- Reliable
- Respectful
- Caring
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Infinite Canvas
Surveys and Polling
Annotation
Screen Sharing
Sticky Notes
Role-Based Access
Integration with Meeting Solutions
Multimedia Content
Record, Save, and Export Canvases
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
MURAL Reviews
Kurupali V.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2026
Digital Workspace for Privacy Consultants.
Likeliness to Recommend
What differentiates MURAL from other similar products?
MURAL creates a perfect blend of creative but free-flowing collaboration with enterprise-level security. I, as a privacy consultant, value their great data residency options and tight access controls very much! This also enables cross functional teams to collaboratively map out what the complex compliance workflows should look like without having to risk unintentional exposure of sensitive client data or breaking strict internal corporate governance policies.
What is your favorite aspect of this product?
Particular to system mapping and agile workflows. For privacy impact assessments, I can rapidly visualise complex data flows and user journeys. With smart sticky notes and connector lines, you can communicate abstract data protection concepts to non-technical stakeholders in a very intuitive manner.
What do you dislike most about this product?
The guest access permission altogether, is just way too complicated. I really appreciate a tight security model here, but inviting an external client to see one board (without access to the entire workspace) is far too many menus. The overall experience of carrying out client consultations would be infinitely improved if this external sharing mechanism were simplified without sacrificing the necessary security safeguards therein.
What recommendations would you give to someone considering this product?
MURAL across your organization. Invest time to set up default permission configurations while setting up folder structure in an organized way. Also, make the most of their amazing integrations with Jira and Slack for a much easier integration of visual collaboration directly into your current privacy management as well as daily communications flow.
Pros
- Enables Productivity
- Unique Features
- Client's Interest First
- Over Delivered
Cons
- Less Inspiring
- Less Performance Enhancing
Please tell us why you think this review should be flagged.
Oliver H.
- Role: Consultant
- Industry: Other
- Involvement: Business Leader or Manager
Submitted May 2026
Simple and Effective Tool for Team Collaboration
Likeliness to Recommend
What differentiates MURAL from other similar products?
MURAL has more workshop and facilitation focused rather than a full all purpose diagramming and product design platform.
What is your favorite aspect of this product?
I'd love Mural because its real time collaborative workspace which makes brainstorming feel interactive, even for remote team is well.
What do you dislike most about this product?
It is slow and slightly heavy on performance when working with large boards.
What recommendations would you give to someone considering this product?
I would recommend MURAL for teams that rely heavily on workshops, brainstorming, and cross-functional collaboration, especially in remote or hybrid setups. It works best when there is a clear facilitator guiding sessions and when teams are disciplined about organizing and summarizing boards afterward. For smaller teams or simple use cases, it’s very easy to adopt, but larger organizations should invest some time in training and governance to avoid cluttered boards and ensure consistent usage.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Rakesh K.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2025
Design anything with Mural
Likeliness to Recommend
What differentiates MURAL from other similar products?
It's the best tool I have used for creating design diagram
What is your favorite aspect of this product?
Large number of Design diagram templates
What do you dislike most about this product?
Nothing specific
What recommendations would you give to someone considering this product?
You can have lot of templates to choose from
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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