NinjaOne

NinjaOne Platform

Composite Score

7.3 /10

CX Score

7.6 /10

27 Reviews Write a Review

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What is NinjaOne Platform?

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.

Company Details

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NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

89 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

10% Negative

3% Neutral

87% Positive

Pros

Performance Enhancing
Inspires Innovation
Client's Interest First
Continually Improving Product

Feature Ratings

Average 75

Automation

Management Console

Deployment

Assessment

Scheduling

Notifications

Testing

Approval Process

Third Party Application Patching

Validation

Reporting

Vendor Capability Ratings

Average 78

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Vendor Support

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Also Featured in...

Remote Monitoring and Management

Score 7.6

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Remote Support

Score 7.4

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NinjaOne Platform Reviews

Phil M.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

NinjaOne has been a great resource for us,

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

Simplicity of deployment

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Reporting is lacking

What recommendations would you give to someone considering this product?

If you do job costing being able to easily pull out license count by client is tedious otherwise product works well

Pros

Transparent
Helps Innovate
Continually Improving Product
Reliable

Benjamin R.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

NinjaOne is very easy to deploy and manage for any

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

Robust versatile

What is your favorite aspect of this product?

Backup and rmm

What do you dislike most about this product?

Nothing is to not like

What recommendations would you give to someone considering this product?

Try it and see how easy it is

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mark A.

Role: Information Technology
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Swiss Army Knife of the IT World

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

Most products do one thing well and then have a few add-ons to look like bells & whistles when in fact they are of little value. All of Ninja's core attributes are top level. They are constantly innovating, taking input from users, and creating a community, in the process.

What is your favorite aspect of this product?

I value the consolidation of features under one dashboard. I was able to retire four different software suites (remote connection, asset mgmt., ticketing, A/V) and improve on all of them in the process. Factoring in all of the other licensing costs for renewals, it turned it to a net zero proposition. In saying that, I added 10x the functionality and visibility. My account rep has been amazing as was the product specialist that led the initial onboarding.

What do you dislike most about this product?

My only issue thus far has been with Gravity Zone Bitdefender integration piece and dealing with Ninja support to resolve a Bitdefender issue. There was a bit of a disconnect that led to multiple interactions and a frustrating end-user experience.

What recommendations would you give to someone considering this product?

The overall value is the product is amazing. Automated remote (unmanaged) deployment of software was a huge value add for us along with all of the other features available. Utilize as much of the functionality as possible and make sure you take the time to have an onboarding review. Train at least one person to near expert level so you maximize your investment and ensure you are leveraging the product to its fullest.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Effective Service
Less Efficient Service

NinjaOne Platform

What is NinjaOne Platform?

Company Details

Need Assistance?

NinjaOne Platform Ratings

81 Likeliness to Recommend

89 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love NinjaOne Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automation Automation of patch deployment, including the deployment and installation processes.

Management Console A single console that allows the management of the entire patch management process​.

Deployment Wide deployment of patches to targeted systems​.

Assessment Assessment of patches, for consideration of enterprise deployment​.

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Notifications Alerts on the availability of patches.

Testing Logging of test results, in preparation for approval.

Approval Process Ability to provide approval for the release and deployment of patches​.

Third Party Application Patching Patching of third party applications in addition to systems.

Validation Validation (manual or automated) of patch installation success.

Reporting Automation of patch deployment, including the deployment and installation processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Remote Monitoring and Management

Remote Support

NinjaOne Platform Reviews

Phil M.

NinjaOne has been a great resource for us,

Likeliness to Recommend

Pros

Benjamin R.

NinjaOne is very easy to deploy and manage for any

Likeliness to Recommend

Pros

Mark A.

Swiss Army Knife of the IT World

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Automation

Management Console

Deployment

Assessment

Scheduling

Notifications

Testing

Approval Process

Third Party Application Patching

Validation

Reporting

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Vendor Support

Ease of Customization

Ease of Data Integration

Availability and Quality of Training