CloudAlly Ltd.

OpenText CloudAlly Backup for Microsoft 365 Mail

Composite Score

7.9 /10

CX Score

8.1 /10

58 Reviews Write a Review

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What is OpenText CloudAlly Backup for Microsoft 365 Mail?

OpenText CloudAlly Backup is an enterprise-grade automated Microsoft Office 365 backup and restore for Mail, Calendar, Contacts, Tasks, Groups, Teams, OneDrive, and SharePoint. Protect your business-critical cloud data with our Microsoft 365 Backup.

Company Details

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Awards & Recognition

OpenText CloudAlly Backup for Microsoft 365 Mail won the following awards in the Email Backup category

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2 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

3 Top Rated Capabilities

4 Top Rated Features

2025

2 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

OpenText CloudAlly Backup for Microsoft 365 Mail Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText CloudAlly Backup for Microsoft 365 Mail.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText CloudAlly Backup for Microsoft 365 Mail?

3% Negative

9% Neutral

88% Positive

Pros

Fair
Continually Improving Product
Security Protects
Includes Product Enhancements

Feature Ratings

Average 86

User self service

Support for Backup Types

Security

Mailbox Backup Restore

Backup Archiving

Granular Restore

Compliance

Permissions Awareness

Media Support

AI Tech Support

Legal Hold

Vendor Capability Ratings

Average 82

Ease of Data Integration

Breadth of Features

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

OpenText CloudAlly Backup for Microsoft 365 Mail Reviews

Hannah O.

Role: Public Sector
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2020

Works as described.

Likeliness to Recommend

8 /10

What differentiates OpenText CloudAlly Backup for Microsoft 365 Mail from other similar products?

Comprehensive support and compatibility

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Need more detailed reports

What recommendations would you give to someone considering this product?

Schedule regular backups for your email system

Pros

Helps Innovate
Respectful
Appreciates Incumbent Status
Continually Improving Product

Kenneth B.

Role: Consultant
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2020

does what i need it to do at a good price

Likeliness to Recommend

10 /10

What differentiates OpenText CloudAlly Backup for Microsoft 365 Mail from other similar products?

it has the power of microsoft managing uptime and effectiveness and it's seemless

What is your favorite aspect of this product?

its seemless to use and access

What do you dislike most about this product?

i don't like microsoft's politics but competitors are all the same

What recommendations would you give to someone considering this product?

it's the most complete solution on the market so use if if you can afford it

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

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OpenText CloudAlly Backup for Microsoft 365 Mail

What is OpenText CloudAlly Backup for Microsoft 365 Mail?

Company Details

Need Assistance?

Awards & Recognition

OpenText CloudAlly Backup for Microsoft 365 Mail Ratings

88 Likeliness to Recommend

99 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love OpenText CloudAlly Backup for Microsoft 365 Mail?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

User self service User do not need to raise a service desk ticket anymore

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Backup Archiving Ability to conduct archive backups for long-term storage.

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

AI Tech Support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Legal Hold The ability to have a emmutable copy of record as a result of court order

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

OpenText CloudAlly Backup for Microsoft 365 Mail Reviews

Hannah O.

Works as described.

Likeliness to Recommend

Pros

Kenneth B.

does what i need it to do at a good price

Likeliness to Recommend

Pros

Most Popular OpenText CloudAlly Backup for Microsoft 365 Mail Comparisons

NinjaOne SaaS Backup

Veeam Data Cloud for Microsoft 365

Backup Exec

BackupAssist 365

Commvault Cloud

Mimecast Sync & Recover

1
Since last award

Feature Ratings

User self service

Support for Backup Types

Security

Mailbox Backup Restore

Backup Archiving

Granular Restore

Compliance

Permissions Awareness

Media Support

AI Tech Support

Legal Hold

Vendor Capability Ratings

Ease of Data Integration

Breadth of Features

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training