Outreach Logo
Outreach Logo
Outreach Corporation

Outreach

Composite Score
8.0 /10
CX Score
8.1 /10
Category
Outreach
8.0 /10

What is Outreach?

Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.

Company Details


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Awards & Recognition

Outreach won the following awards in the Sales Engagement Platforms category

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Outreach Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Outreach.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Outreach?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 86

E-Mail Campaign Management

90

Workflow Automation

88

E-Mail Integration

88

Call Management

86

Sales Analytics

86

CRM Integration

85

Dialer Integration

83

Omnichannel Campaign Management

82

Pipeline Management

82

Internal Sales Collaboration

81

Next-Best-Action Recommendations

78

Vendor Capability Ratings

Average 79

Business Value Created

83

Quality of Features

83

Breadth of Features

82

Product Strategy and Rate of Improvement

80

Ease of Implementation

79

Availability and Quality of Training

79

Ease of Customization

78

Usability and Intuitiveness

78

Ease of Data Integration

78

Ease of IT Administration

77

Vendor Support

76

Outreach Reviews

Frank H.

  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Daily time-saver!

Likeliness to Recommend

10 /10

What differentiates Outreach from other similar products?

The ease of use and sequence visibility helps out a ton! I used Salesloft before and it does not compare to Outreach!

What is your favorite aspect of this product?

The layout is the main reason I am able to keep my prospects engaged, and keep the sequence streamline.

What do you dislike most about this product?

This could just be me, but we are unable to connect my Zoom number into outreach. Any inbound calls come in through Zoom and interrupts while I'm on a call in outreach. Maybe it's a specific integration but it's inconvenient

What recommendations would you give to someone considering this product?

This product is an industry leader for a reason, I would highly recommend using outreach.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Henry F.

  • Role: Human Resources
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Excellent Sales Process Automation tool.

Likeliness to Recommend

8 /10

What differentiates Outreach from other similar products?

This tool stands out from the competition thanks to its customizable features, outstanding user interface, and abundance of indispensable functionality.

What is your favorite aspect of this product?

One of my favorite things about Outreach is how simple and easy it is to use. Plus, their support team is fantastic, and they always respond quickly and efficiently to any problems that may arise. If your company engages in cold outreach, I highly recommend this platform as the best outbound tool I've used. Salespeople can pick it up quickly, and it comes with a ton of features you may disable or enable as you see fit. Daily users also love that they listen to customer feedback and implement it to make the platform even better.

What do you dislike most about this product?

About Outreach, I really can't think of anything bad to say. Their platform is top-notch, and they respond rapidly to customer concerns. You should be prepared to deal with technological challenges; nevertheless, their team diligently monitors these issues and keeps you informed of their progress in resolving them.

What recommendations would you give to someone considering this product?

The fact that it serves as an excellent email automation platform and excels at channel management with the use of its customizable task creation and prioritizing tools makes it an all-in-one solution for sales, which is why I highly suggest it.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Tammy G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Outreach is our intuitive sales engagement tool

Likeliness to Recommend

8 /10

What differentiates Outreach from other similar products?

I am able to increase my pipeline and closure rates on deals with the help of Outreach. Of course, that is not always the case. Outreach is a sales dashboard that does double duty as an email automation platform and a pipeline management tool with built-in tools for creating and prioritizing bespoke tasks.

What is your favorite aspect of this product?

I appreciate having everything I do in one place where I can easily access it. The numerous useful features make it an indispensable tool that I use constantly. I really like how it integrates with Salesforce and allows you to edit contacts. Introducing new procedures is a breeze here.

What do you dislike most about this product?

The modification to the reporting dashboards is something I do not like. It used to be a weekly board with many of options for customization (days, weeks, users, etc.), but now it's just a daily report with very few options for customization.

What recommendations would you give to someone considering this product?

I appreciate how easy it is to use. Everything is easily searchable, and the workflow and organization of your accounts and prospects appear to be well-thought-out. A system to reach out to potential customers in bulk. Make a plethora of mundane chores, like emailing, calling, and posting on LinkedIn, easier to manage and automate.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

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