ServiceNow

ServiceNow GRC

Composite Score

8.0 /10

CX Score

8.3 /10

5 Reviews Write a Review

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What is ServiceNow GRC?

ServiceNow GRC harnesses the ServiceNow service management platform to enhance visibility and orchestrate cross‑functional GRC processes, detect and assess risks in real time, streamline and operationalize compliance controls, and accelerate the mean time to mitigate risks.

Company Details

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ServiceNow GRC Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow GRC?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 96

Data Retrieval

100

Analytics, Reporting, and Monitoring

100

Cloud-Based

100

SaaS Subscription Model

100

Full Coverage Policy Governance

100

Offline License Management

100

Interoperability/APIs

100

Risk Assessment

100

Integration

100

Data Security

100

Document Management

100

Vendor Capability Ratings

Average 81

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Also Featured in...

Governance, Risk and Compliance

Score 8.3

View ServiceNow GRC in this category (opens in a new tab)

ServiceNow GRC Reviews

AJAY KUMAR M.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2026

Comprehensive and Efficient Platform for GRC

Likeliness to Recommend

9 /10

What differentiates ServiceNow GRC from other similar products?

ServiceNow GRC differentiates itself through its unified platform approach that brings governance, risk, and compliance activities together in a single system. Its strong workflow automation, real-time visibility into risk and compliance status, seamless integration with broader ServiceNow operations, and centralized control capabilities help organizations improve efficiency, maintain compliance, and make more informed decisions.

What is your favorite aspect of this product?

My favorite aspect of ServiceNow GRC is its ability to centralize governance, risk, and compliance processes in a single platform. The workflow automation, real-time visibility into compliance status, and streamlined issue management make it easier to improve operational efficiency and maintain better organizational oversight.

What do you dislike most about this product?

What I dislike most about ServiceNow GRC is that initial setup and customization can be complex and may require significant time and expertise. Some reporting and dashboard configurations could also be more intuitive, and advanced features may have a learning curve for new users.

What recommendations would you give to someone considering this product?

I would recommend ServiceNow GRC to organizations looking for a scalable and integrated platform to manage governance, risk, and compliance processes efficiently. Before implementation, clearly define your compliance and workflow requirements and allocate time for configuration and user training. Organizations that already use the ServiceNow ecosystem can gain additional value through seamless integration and centralized process management.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pruthviraj K.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Super great Ui with the best prodduct

Likeliness to Recommend

9 /10

What differentiates ServiceNow GRC from other similar products?

ServiceNow GRC stands out due to its deep integration with the ServiceNow platform, offering seamless automation, real-time risk insights, and AI-driven compliance tracking. Its low-code capabilities, centralized risk management, and strong workflow automation make it more user-friendly and scalable than many competitors. Additionally, its built-in reporting and continuous monitoring enhance decision-making and efficiency.

What is your favorite aspect of this product?

My favourite aspect of servicenow is Modules, UI and Easiness to use.

What do you dislike most about this product?

Very frequent upgrading versions that i dislike

What recommendations would you give to someone considering this product?

Reduce the version upgrade cycle and make it more effective internally.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Efficient Service

ServiceNow GRC

What is ServiceNow GRC?

Company Details

Need Assistance?

ServiceNow GRC Ratings

91 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love ServiceNow GRC?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Retrieval Automatic data collection on proposed and actual legislations, political and social trends, and internal sources.

Analytics, Reporting, and Monitoring Access to real-time dashboards and data interpretation, which can be exported as reports in a range of formats

Cloud-Based Applications, services, and resources that are stored, managed, and processed via remote servers hosted on the internet.

SaaS Subscription Model Software as a service; software licensing and delivery model in which software is centrally hosted and delivered online via a subscription

Full Coverage Policy Governance One-stop-shop for all your conflict of interest and market needs, provided as a single centralized compliance view

Offline License Management Offline product activation and deactivation; enables licensing for machines with restricted or no internet access.

Interoperability/APIs Enables seamless integration with other applications for data interoperability.

Risk Assessment The system provides an assessment of the risks associated with the individual.

Integration Integration with augmentation solutions like DRM, Active Directory or LDAP, SIEM, and NAC.

Data Security Includes ability to hide sensitive data by masking with special characters or anonymous information.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Governance, Risk and Compliance

ServiceNow GRC Reviews

AJAY KUMAR M.

Comprehensive and Efficient Platform for GRC

Likeliness to Recommend

Pros

Pruthviraj K.

Super great Ui with the best prodduct

Likeliness to Recommend

Pros

Feature Ratings

Data Retrieval

Analytics, Reporting, and Monitoring

Cloud-Based

SaaS Subscription Model

Full Coverage Policy Governance

Offline License Management

Interoperability/APIs

Risk Assessment

Integration

Data Security

Document Management

Vendor Capability Ratings

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features