In Partnership With SelectHub
What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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In Partnership With SelectHub
Smartsheet Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Smartsheet.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Helps Innovate
- Enables Productivity
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Planning and Scheduling
Workflow Management
Resource Management
Time & Expense Tracking
Dependency and Milestone Tracking
Document Management
Reporting
Hierarchical Task Management
Budget Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
Smartsheet Reviews
Midhuna S.
- Role: Finance
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Aug 2024
Great Product with Room for Even More Innovation
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet stands out with its flexible grid interface, powerful automation, and strong collaboration features. It's highly versatile, integrates well with other tools, and offers customizable dashboards and reports, making it ideal for teams of all sizes.
What is your favorite aspect of this product?
My favorite aspect of Smartsheet is its flexibility. The platform combines the simplicity of a spreadsheet with the powerful features of project management software. This versatility allows you to customize it to fit almost any workflow or project, whether you're managing tasks, timelines, or complex processes. It's like having a tool that adapts to your needs, no matter how simple or intricate they are.
What do you dislike most about this product?
One of the main drawbacks of Smartsheet is its learning curve for new users. While the platform offers a lot of functionality, it can be overwhelming at first, and setting up more complex features or automations may require a bit of time and training. Additionally, some users might find that the pricing can become quite high as you scale up or add more advanced features.
What recommendations would you give to someone considering this product?
If you’re considering Smartsheet, start by trying the free trial to see if it fits your needs. Take advantage of the training resources available to get up to speed quickly. Clearly define your requirements to customize the platform effectively. Make sure it integrates well with your existing tools and review the pricing structure to understand how costs may increase with additional users or features.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2024
Useful task and project managing tool
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
REHAN S.
- Role: Operations
- Industry: Utilities
- Involvement: End User of Application
Submitted Jul 2026
Great for Managing Multiple Projects Efficiently
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet is good for teams who want the familiarity and ease of use of spreadsheets, with a dash of extra project management muscle. This works well for tight timeline projects and projects with massive amounts of data.
What is your favorite aspect of this product?
Our Dashboards, reporting and Automation features are in place to help achieve this and also to reduce manual and repetitive reporting.
What do you dislike most about this product?
Interface takes a while to get comfortable with as it can seem complex at first when trying to configure automations or configure in depth reporting, takes training.
What recommendations would you give to someone considering this product?
The templates were invaluable, and definitely spent a bit of time learning the automation part, once this was set up its a powerful tool for managing several projects at the same time.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Respectful
Please tell us why you think this review should be flagged.
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