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What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Smartsheet Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Efficient Service
- Respectful
- Friendly Negotiation
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Project Prioritization
Generative AI templates
Portfolio Governance
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Also Featured in...
Smartsheet Reviews
Mohit S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2026
User friendly Work Management Tool!
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
It stands out with strong integrations , workflow automation and real time visibility accross projects which other platform doesnt while making it suitable for both simple tracking and complex enterprise use cases.
What is your favorite aspect of this product?
My favourite aspect is its familiar spreadsheet style interface combined with strong automation and collaboration features which makes it easy to adopt while still being powerful for managing projects.
What do you dislike most about this product?
The cost involved for its advanced features like resource management and portfolio level reporting. Also, reporting and dashboards can feel less flexible compared to more advanced PPM tools.
What recommendations would you give to someone considering this product?
If you are considering Smartsheets then start with a clear use case and keep your setup simple initially as it is easy to over complicate it. Focus on leveraging its spreadsheet style interface and automation early and ensure proper data structure for better reporting and scalability.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Less Effective Service
- Wastes Time
- Vendor Friendly Policies
Please tell us why you think this review should be flagged.
Jamal K.
- Role: Operations
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Mar 2026
Dependable scalable work management tool.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
spreadsheet simplicity with enterprise workflow control
What is your favorite aspect of this product?
Structured workflow and ease of use help in rapid adoption for users. Also, the workforce management enables efficient and smart execution.
What do you dislike most about this product?
In my opinion advance analytics limitations and scaled performance constraints plays a great role in impacting efficiency.
What recommendations would you give to someone considering this product?
I would recommend to adopt more structured workflows, on the other hand, assess the reporting and cost. And, the advanced features also need updates. If you can improve the scalability, that's a plus!
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
Cons
- Less Generous
- Under Delivered
Please tell us why you think this review should be flagged.
Juhi G.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2026
Smartsheet works best with clear structure
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
It doesn't lock me into a single methodology like Agile or Waterfall. I can run marketing campaigns, product roadmaps, operations workflows or even lightweight CRM processes all in the same environment without friction. That adaptability is something many competing tools struggle with.
What is your favorite aspect of this product?
I can setup workflows for approvals, status changes or reminders without needing any technical background and once it's in place, a lot of the repetitive coordination just disappears.
What do you dislike most about this product?
It's very capable, but there are moments where I feel the limits of its spreadsheet DNA.
What recommendations would you give to someone considering this product?
Try it with a real project before committing fully.
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Effective Service
Cons
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
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