Smartsheet Customer Reviews 2026 | Project Portfolio Management

Smartsheet

Composite Score

9.0 /10

CX Score

9.2 /10

143 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Midmarket category

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2026 Data Quadrant Champion

Latest Award, 2026

5 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

3 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

1 Top Rated Features

2024

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

1% Neutral

98% Positive

Pros

Efficient Service
Respectful
Friendly Negotiation
Reliable

Feature Ratings

Average 86

Project Management

Tasks and Workflow Management

Project Portfolio Management

Lifecycle Management

Timesheet Management

Document Management

Resource Planning

Analytics and Reporting

Mobile

What If Analysis

Risk and Fraud Assessment

Vendor Capability Ratings

Average 84

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.0

View Smartsheet in this category (opens in a new tab)

Task Management

Score 8.9

View Smartsheet in this category (opens in a new tab)

Project Management - Enterprise

Score 8.8

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

helena r.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Fantastic app with Gantt charts and due dates.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Excellent app for task assignment and prioritization. Terrific with instant messaging for team collaboration. Great with project planning and reporting.

What is your favorite aspect of this product?

Great for project planning and budgeting for activities. Reliable to set due dates to tasks. Convinient with Gantt charts. Great with team collaboration.

What do you dislike most about this product?

Excellent app for team collaboration and instant messaging.

What recommendations would you give to someone considering this product?

Yes it's an excellent app for team collaboration and instant messaging. Reliable with Gantt charts. Excellent for task assignment and prioritization.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Charles C.

Role: Operations
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

”Project Manager With All Modules Under One Place”

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet is a project management tool that assures you that your projects and tasks are in progress in the right manner and notifies you ones which project is complete and when and also who was doing particular task. It also helps you to assign duties to the right individual. It help one to budget for projects and estimate correct completion period.

What is your favorite aspect of this product?

Ability to exempt cost of hiring several project managers and it is also accurate and time saver.

What do you dislike most about this product?

O don't have Any complain upon its services.

What recommendations would you give to someone considering this product?

I would recommend Smartsheet to all of perspective users hence its' vendor ensures we've got the best services all time.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Michael M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Raise project management to a high level

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet offers ease of use and implementation; other products promise to do everything you need, but their performances are not as easy as this one. In addition, their technical support is always available and spectacular.

What is your favorite aspect of this product?

If you are looking for project management best practices, Smartsheet is just what you need. It offers a set of tools that provide unique flexibility to perform precise operations. I can customize the perfect organization of projects and quickly create very intuitive reports. Tasks are presented in Smartsheet and then further customized and organized according to the project schedule.

What do you dislike most about this product?

No problem at all; it's undoubtedly fascinating how easy it is to use and set up, which has been a great help.

What recommendations would you give to someone considering this product?

It is easy to use, and I recommend it because it has a significant advantage, as it eliminates complex project management processes. It is more suitable for large companies with a large number of employees than for small ones. It has everything to manage and coordinate projects with very extensive new content creation.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Smartsheet

What is Smartsheet?

Company Details

Book a Free Demo Today!

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Smartsheet Ratings

91 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Project Management Includes support for elements of individual project management such as phase, task, resource, duration and budget, with Gantt and WBS views.

Tasks and Workflow Management Includes the ability to assign tasks to project personnel and automate workflow between users with control points and sign-offs.

Project Portfolio Management Includes basic aspects of multi-project, multi-program oversight with comprehensive, high-level reporting on progress and costs.

Lifecycle Management Includes change requests and management, with budget, resource, and scope implications on current project and the portfolio.

Timesheet Management Includes ability for resources to log hours against tasks and percentage completed in real time or post hoc.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Resource Planning Includes the ability to see which resources have capacity, assign projects and tasks, and to level assignments according to resource schedules and shifts.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

What If Analysis Includes ability to create test scenarios to see implications of schedule or resource changes, with option to either implement or cancel all.

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Project Portfolio Management - Enterprise

Task Management

Project Management - Enterprise

Smartsheet Reviews

helena r.

Fantastic app with Gantt charts and due dates.

Likeliness to Recommend

Pros

Charles C.

”Project Manager With All Modules Under One Place”

Likeliness to Recommend

Pros

Michael M.

Raise project management to a high level

Likeliness to Recommend

Pros

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Feature Ratings

Project Management

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Project Portfolio Management

Lifecycle Management

Timesheet Management

Document Management

Resource Planning

Analytics and Reporting

Mobile

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Risk and Fraud Assessment

Vendor Capability Ratings

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