Smartsheet Customer Reviews 2026 | Project Portfolio Management

Smartsheet

Composite Score

9.0 /10

CX Score

9.2 /10

143 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Midmarket category

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2026 Data Quadrant Champion

Latest Award, 2026

5 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

3 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

1 Top Rated Features

2024

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

1% Neutral

98% Positive

Pros

Efficient Service
Respectful
Friendly Negotiation
Reliable

Feature Ratings

Average 86

Project Management

Tasks and Workflow Management

Project Portfolio Management

Lifecycle Management

Timesheet Management

Document Management

Resource Planning

Analytics and Reporting

Mobile

What If Analysis

Risk and Fraud Assessment

Vendor Capability Ratings

Average 84

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.0

View Smartsheet in this category (opens in a new tab)

Task Management

Score 8.9

View Smartsheet in this category (opens in a new tab)

Project Management - Enterprise

Score 8.8

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Gloria C.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Very customizable and easy to use.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

The ability to provide access to other users that do not have a SS license.

What is your favorite aspect of this product?

It’s workflows

What do you dislike most about this product?

It can become really complex

What recommendations would you give to someone considering this product?

Understand the purpose of the software before chosing a solution

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Effective Service

Renan Martucci, B.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Robust, user friendly and powerful API integration

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

API integrations and online sharing capabilities

What is your favorite aspect of this product?

User friendly

What do you dislike most about this product?

Lake of Portfolio view

What recommendations would you give to someone considering this product?

Among many solutions in the market, Smartsheets has highest number of benefits in terms of cost, features and usability.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ralf K.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Smartsheet Dashboards: Track Progress in Real Time

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

What sets Smartsheet apart is its customizable dashboards. Users can create fully customized views by pulling in a wide variety of project data, including tasks, budgets, timelines, and more. The dashboard offers multiple widgets to visualize workloads, dependencies, statuses, and other metrics. Team members can easily see the project status without having to dig through reports. The data can be filtered or grouped in different ways within each widget.

What is your favorite aspect of this product?

Smartsheet's powerful dashboard capabilities make it easy for project managers to keep track of progress and maintain visibility. Smartsheet provides unparalleled visibility. As a project manager, I can easily monitor progress, identify issues, and address concerns. Dashboards save time by consolidating important information in one place. Live updates ensure team members are always up-to-date on task and assignment changes.

What do you dislike most about this product?

The layouts are functional, but not very attractive. However, in a project tracking tool, usability is more essential than aesthetics.

What recommendations would you give to someone considering this product?

Overall, Smartsheet's powerful dashboards provide significant value for any organization managing projects, workflows, or tasks. Smartsheet dashboards provide customized views of significant metrics, real-time updates, and transparent progress sharing across teams. They help project managers, team leads, and individual contributors stay aligned and informed. Smartsheet is an essential tool for any business or team focused on successful project delivery.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Smartsheet

What is Smartsheet?

Company Details

Book a Free Demo Today!

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Smartsheet Ratings

91 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Project Management Includes support for elements of individual project management such as phase, task, resource, duration and budget, with Gantt and WBS views.

Tasks and Workflow Management Includes the ability to assign tasks to project personnel and automate workflow between users with control points and sign-offs.

Project Portfolio Management Includes basic aspects of multi-project, multi-program oversight with comprehensive, high-level reporting on progress and costs.

Lifecycle Management Includes change requests and management, with budget, resource, and scope implications on current project and the portfolio.

Timesheet Management Includes ability for resources to log hours against tasks and percentage completed in real time or post hoc.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Resource Planning Includes the ability to see which resources have capacity, assign projects and tasks, and to level assignments according to resource schedules and shifts.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

What If Analysis Includes ability to create test scenarios to see implications of schedule or resource changes, with option to either implement or cancel all.

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Project Portfolio Management - Enterprise

Task Management

Project Management - Enterprise

Smartsheet Reviews

Gloria C.

Very customizable and easy to use.

Likeliness to Recommend

Pros

Renan Martucci, B.

Robust, user friendly and powerful API integration

Likeliness to Recommend

Pros

Ralf K.

Smartsheet Dashboards: Track Progress in Real Time

Likeliness to Recommend

Pros

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Feature Ratings

Project Management

Tasks and Workflow Management

Project Portfolio Management

Lifecycle Management

Timesheet Management

Document Management

Resource Planning

Analytics and Reporting

Mobile

What If Analysis

Risk and Fraud Assessment

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training