Verloop.io Customer Reviews 2026 | Conversational AI

Verloop.io

Composite Score

7.4 /10

CX Score

7.6 /10

26 Reviews Write a Review

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What is Verloop.io?

We're the world's leading customer support automation platform. We help businesses deliver delightful support experiences to their customers, across channels.

Company Details

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Awards & Recognition

Verloop.io won the following awards in the Conversational AI category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2026

Conflict Resolution

2025

Conflict Resolution

2024

2 Top Rated Capabilities

3 Top Rated Features

2024

Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

3 Top Rated Features

2023

Contract Negotiation
Conflict Resolution

2022

2 Top Rated Capabilities

1 Top Rated Features

2022

Verloop.io Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Verloop.io.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

3
Since last award

98 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Verloop.io?

12% Negative

8% Neutral

80% Positive

Pros

Trustworthy
Client Friendly Policies
Fair
Altruistic

Feature Ratings

Average 76

Workflow Processing

Artificial Intelligence Engine

Other Integrations

Intent Extraction

Leads Generation

Retrieval augmented generation

Translation

Personalized Service

Learning and Adaptability

Natural Language Processing

Generative AI

Vendor Capability Ratings

Average 75

Ease of IT Administration

Breadth of Features

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created

Verloop.io Reviews

Role: Finance
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jul 2026

A customer support platform built around real user

Likeliness to Recommend

6 /10

Pros

Inspires Innovation
Respectful
Client Friendly Policies
Fair

Cons

Less Reliable
Less Effective Service

Simone M.

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Verloop.io Review - Why It's Great

Likeliness to Recommend

9 /10

What differentiates Verloop.io from other similar products?

With Verloop.io, we have had an amazing experience that's to it's great customer support communication features.

What is your favorite aspect of this product?

It's an easy to deploy and understand solution. Besides being affordable, it delivers efficiently. It's a great solution for customer support

What do you dislike most about this product?

No dislikes yet. It's the best I have used.

What recommendations would you give to someone considering this product?

I'm recommending this product having used it successfully

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Mohammed A.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Fantastic product with ease of use

Likeliness to Recommend

9 /10

What differentiates Verloop.io from other similar products?

It's ease of user means user friendly it doesn't take time to learn about the software and we can also implement with other softwares.

What is your favorite aspect of this product?

I like the most is it's integration capabilities and its customer support is also friendly and supportive.

What do you dislike most about this product?

Sometimes it takes some time like lagging while chatting in multiple windows

What recommendations would you give to someone considering this product?

I would recommend this software for everyone who is into customer support

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Verloop.io

What is Verloop.io?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

Verloop.io Ratings

85 Likeliness to Recommend

3 Since last award

98 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Verloop.io?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Other Integrations Ability to synchronize with other chat options and ITSM tools

Intent Extraction Ability to extract the actions that user has performed

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Retrieval augmented generation Retrieve historical knowledge/accounts and use database to query data.

Translation Supports automatic translate to multiple languages.

Personalized Service In conjunction with CRM/ITSM integration or browser cookies, the assistant can be configured to deliver a more personalized service to the client.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Generative AI Ability to use Gen AI to enhance the conversation

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Verloop.io Reviews

A customer support platform built around real user

Likeliness to Recommend

Pros

Cons

Simone M.

Verloop.io Review - Why It's Great

Likeliness to Recommend

Pros

Mohammed A.

Fantastic product with ease of use

Likeliness to Recommend

Pros

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Feature Ratings

Workflow Processing

Artificial Intelligence Engine

Other Integrations

Intent Extraction

Leads Generation

Retrieval augmented generation

Translation

Personalized Service

Learning and Adaptability

Natural Language Processing

Generative AI

Vendor Capability Ratings

Ease of IT Administration

Breadth of Features

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created