Zoho Corporation

Zoho Cliq

Composite Score

8.8 /10

CX Score

9.1 /10

79 Reviews Write a Review

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What is Zoho Cliq?

Zoho Cliq simplifies your team communication with organized conversations, information that's easy to find and by connecting to the tools you love.

Company Details

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Awards & Recognition

Zoho Cliq won the following awards in the Unified Communications as a Service category

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2026 Data Quadrant Champion

Latest Award, 2026

2 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2026

Zoho Cliq Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Cliq.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Cliq?

1% Negative

3% Neutral

96% Positive

Pros

Includes Product Enhancements
Performance Enhancing
Unique Features
Altruistic

Feature Ratings

Average 82

Cloud-Based Voice

CRM CSM Integration

AI-Powered Meeting Assistance

Voice Recognition

Mobility

Communications

Web & Desktop Conferencing

Centralized Management Portal

Continuous UCC

Analytics Reporting

Presence IM

Vendor Capability Ratings

Average 81

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Business Value Created

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.8

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Business Instant Messaging - Midmarket

Score 8.8

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Zoho Cliq Reviews

Sourabh P.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

Seamless Team Collaboration Made Simple

Likeliness to Recommend

10 /10

What differentiates Zoho Cliq from other similar products?

Zoho Cliq stands out mainly because of its tight integration within the Zoho ecosystem. Unlike Slack or Teams, it connects seamlessly with Zoho CRM, Projects, Desk, Mail, and other Zoho apps, so teams don’t need multiple tools to manage chats, tasks, and workflows.

What is your favorite aspect of this product?

My favorite aspect of Zoho Cliq is how smoothly it integrates with the entire Zoho suite—chatting, task updates, CRM notifications, and even project discussions all flow into one place, making teamwork faster and more organized.

What do you dislike most about this product?

Honestly, there isn’t much to dislike, but if I had to pick one, it would be that some of the advanced features take a little time to explore and set up fully. Once you get used to them, though, they add a lot of value.

What recommendations would you give to someone considering this product?

I’d recommend Zoho Cliq especially if your team already uses other Zoho apps, since the integration makes work seamless. Take time to explore its bots, commands, and automation features early on—they can really boost productivity. Also, start with the free plan to see how it fits your workflow before scaling up.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kehinde O.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

A Great All-in-One Tool That Makes My Work Easier

Likeliness to Recommend

10 /10

What differentiates Zoho Cliq from other similar products?

What really sets Zoho apart for me is how much it offers in one place, as you don’t have to jump between five different tools to get work done.

What is your favorite aspect of this product?

I love that I can customize almost everything to fit how my team actually works, not just how the software thinks we should.

What do you dislike most about this product?

Sometimes the interface feels a bit dated or clunky, and it takes some digging to find simple settings or features.

What recommendations would you give to someone considering this product?

Take your time setting it up, and don’t be afraid to ask for help—once it’s running smoothly, it really makes a difference in your workflow.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Christiana O.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

Powerful and Versatile,

Likeliness to Recommend

9 /10

What differentiates Zoho Cliq from other similar products?

Zoho differentiates itself from other similar products through its comprehensive all-in-one ecosystem

What is your favorite aspect of this product?

My favorite aspect of Zoho is its **seamless integration across multiple business applications

What do you dislike most about this product?

What I dislike most about Zoho is its complex and sometimes unintuitive user interface, which can make onboarding and navigation challenging for new users.

What recommendations would you give to someone considering this product?

I recommend that anyone considering Zoho should take advantage of the free trial, explore its customization options

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoho Cliq

What is Zoho Cliq?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

Zoho Cliq Ratings

91 Likeliness to Recommend

1 Since last award

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Zoho Cliq?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud-Based Voice Core voice calling functionality delivered over IP networks, replacing traditional PBX systems. Includes call routing, call transfe, voicemail, and call forward

CRM CSM Integration The solution integrates with customer relationship management or customer service management platforms.

AI-Powered Meeting Assistance Automatic transcription, translation, summarization, and real-time note-taking powered by AI/ML.

Voice Recognition The ability of a machine or program to receive and interpret dictation or understand spoken commands.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Presence IM Knowing the availability of users.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Business Instant Messaging - Enterprise

Business Instant Messaging - Midmarket

Zoho Cliq Reviews

Sourabh P.

Seamless Team Collaboration Made Simple

Likeliness to Recommend

Pros

Kehinde O.

A Great All-in-One Tool That Makes My Work Easier

Likeliness to Recommend

Pros

Christiana O.

Powerful and Versatile,

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Cloud-Based Voice

CRM CSM Integration

AI-Powered Meeting Assistance

Voice Recognition

Mobility

Communications

Web & Desktop Conferencing

Centralized Management Portal

Continuous UCC

Analytics Reporting

Presence IM

Vendor Capability Ratings

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Business Value Created

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training