Zoho Corporation

Zoho Social

Composite Score

8.9 /10

CX Score

9.3 /10

116 Reviews

Claim Software

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details

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Awards & Recognition

Zoho Social won the following awards in the Social Media Monitoring & Listening category

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2026 Emotional Footprint Champion

Latest Award, 2026

Contract Negotiation

Latest Award, 2026

2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

4 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative

5% Neutral

95% Positive

Pros

Transparent
Friendly Negotiation
Reliable
Client's Interest First

Feature Ratings

Average 85

Visual & Image Recognition

Collaboration

Publishing

Visual Analytics

Crisis Detection & Anomaly Analysis

Social Media Channel Integration Inbound

Sentiment Analysis

Audience Segmentation

Dashboards and Reporting

Influencer Identification

Competitor Tracking

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Breadth of Features

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Also Featured in...

Social Media Management - Midmarket

Score 8.9

View Zoho Social in this category (opens in a new tab)

Zoho Social Reviews

Deyna R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Analysis of the main networks excellent

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

It is possible to say that this tool is similar to others, but there are functions in which this tool stands out, it is how efficient it is to improve the search and marketing positions of companies, it is a type of system that allows companies to be present in the main social networks

What is your favorite aspect of this product?

It allows you to publish a large amount of data in the different media, it is the tool that is usually used by those who work directly with social networks and who understand that it is an excellent method of attracting attention and customers.

What do you dislike most about this product?

I have no criticism of this method to collect information from clinets and the distribution of information through social networks

What recommendations would you give to someone considering this product?

I recommend it because it allows you to be present in the various current social networks, allowing quick administrations

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Kathy J.

Role: Information Technology
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Zoho Social Will Never Fail You

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Zoho Social is different from other similar tools because it is highly cost-friendly. This makes it an affordable social media monitoring software for us.

What is your favorite aspect of this product?

I like how easy it is to implement and customize Zoho Social. Zoho Social has incredible features that makes social medial monitoring smooth.

What do you dislike most about this product?

I have never disliked Zoho Social at all because all its features are perfect to use. Zoho Social is so reliable.

What recommendations would you give to someone considering this product?

I would like to take this opportunity to recommend Zoho Social because it is the best social media management and monitoring software ever.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Victoria J.

Role: Sales Marketing
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Zoho Social Has User-friendly Features

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Zoho Social works very well for us because it has amazing and powerful features. With Zoho Social, we are able to monitor and manage our social media pages with ease. Its unique features make it different from other social media management tools.

What is your favorite aspect of this product?

Zoho Social is the most affordable social media management software. The reliability of Zoho Social also makes it so amazing. I also like the supportive customer care team of Zoho Social.

What do you dislike most about this product?

Zoho Social has amazing features that makes social media management so easy. I have no dislikes concerning Zoho Social.

What recommendations would you give to someone considering this product?

You will love the amazing features of Zoho Social. Zoho Social is so powerful. I highly recommend Zoho Social.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoho Social

What is Zoho Social?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Zoho Social Ratings

88 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Zoho Social?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Visual & Image Recognition Detect brand logos or products in images/videos.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Publishing Automatically schedule social media and blog posts in the future.

Visual Analytics Interactive graphical exploratory data analysis through immersive interfaces.

Crisis Detection & Anomaly Analysis Automatic detection of sudden volume spikes or unusual sentiment shifts, powered by AI/ML and semantic analysis.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Influencer Identification The ability to identify social media influencers that are talking about your brand.

Competitor Tracking Easily view what your competitors are posting on their social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Social Media Management - Midmarket

Zoho Social Reviews

Deyna R.

Analysis of the main networks excellent

Likeliness to Recommend

Pros

Kathy J.

Zoho Social Will Never Fail You

Likeliness to Recommend

Pros

Victoria J.

Zoho Social Has User-friendly Features

Likeliness to Recommend

Pros

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Mention

Feature Ratings

Visual & Image Recognition

Collaboration

Publishing

Visual Analytics

Crisis Detection & Anomaly Analysis

Social Media Channel Integration Inbound

Sentiment Analysis

Audience Segmentation

Dashboards and Reporting

Influencer Identification

Competitor Tracking

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization