Zoho Corporation

Zoho Social

Composite Score

8.9 /10

CX Score

9.3 /10

116 Reviews

Claim Software

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details

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Awards & Recognition

Zoho Social won the following awards in the Social Media Monitoring & Listening category

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2026 Emotional Footprint Champion

Latest Award, 2026

Contract Negotiation

Latest Award, 2026

2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

4 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative

5% Neutral

95% Positive

Pros

Transparent
Friendly Negotiation
Reliable
Client's Interest First

Feature Ratings

Average 85

Visual & Image Recognition

Collaboration

Publishing

Visual Analytics

Crisis Detection & Anomaly Analysis

Social Media Channel Integration Inbound

Sentiment Analysis

Audience Segmentation

Dashboards and Reporting

Influencer Identification

Competitor Tracking

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Breadth of Features

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Also Featured in...

Social Media Management - Midmarket

Score 8.9

View Zoho Social in this category (opens in a new tab)

Zoho Social Reviews

FREDERICK S.

Role: Human Resources
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

connection

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

zoho social connects different social media platforms therefore you can publish information different platform at the same time.

What is your favorite aspect of this product?

I found users interface easy to use and its calendar which makes planning easy. scheduling post is very easy and posts are immediately posted when the schedules time reaches.

What do you dislike most about this product?

The limitations in tagging on some platforms and there is inability of uploading and photos.

What recommendations would you give to someone considering this product?

zoho social connects to all social channels for easy management of post.

Pros

Enables Productivity
Unique Features
Caring
Acts with Integrity

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2024

Easy to use but pricey

Likeliness to Recommend

5 /10

Pros

Performance Enhancing
Trustworthy
Efficient Service
Caring

SHUBHAM V.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Automate your social media engagement

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

-Zoho Social does not have great analytics inbuilt but it integrates seamlessly with other applications from the Zoho Suite such as Zoho Analytics. - -Zoho Social has SmartQ AI scheduler that allows us to schedule our posts in advance. -Dedicated Content calendar showcases published and pipelined content over a monthly calendar, allows us to plan our engagement in advance.

What is your favorite aspect of this product?

Zoho social is a smart & lightweight tool for managing organization's social media under a single umbrella. Smart scheduling and automation capabilities are available at an affordable pricing.

What do you dislike most about this product?

-It does not support WhatsApp business and Threads yet. -Posts having images are not automatically resized before posting.

What recommendations would you give to someone considering this product?

For small & medium businesses, this tool will be a great value add!

Pros

Reliable
Client Friendly Policies
Transparent
Appreciates Incumbent Status

Zoho Social

What is Zoho Social?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Zoho Social Ratings

88 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Zoho Social?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Visual & Image Recognition Detect brand logos or products in images/videos.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Publishing Automatically schedule social media and blog posts in the future.

Visual Analytics Interactive graphical exploratory data analysis through immersive interfaces.

Crisis Detection & Anomaly Analysis Automatic detection of sudden volume spikes or unusual sentiment shifts, powered by AI/ML and semantic analysis.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Influencer Identification The ability to identify social media influencers that are talking about your brand.

Competitor Tracking Easily view what your competitors are posting on their social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Social Media Management - Midmarket

Zoho Social Reviews

FREDERICK S.

connection

Likeliness to Recommend

Pros

Easy to use but pricey

Likeliness to Recommend

Pros

SHUBHAM V.

Automate your social media engagement

Likeliness to Recommend

Pros

Most Popular Zoho Social Comparisons

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Agorapulse

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Mention

Feature Ratings

Visual & Image Recognition

Collaboration

Publishing

Visual Analytics

Crisis Detection & Anomaly Analysis

Social Media Channel Integration Inbound

Sentiment Analysis

Audience Segmentation

Dashboards and Reporting

Influencer Identification

Competitor Tracking

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization