Zoho Corporation

Zoho Survey

Composite Score

8.5 /10

CX Score

8.8 /10

83 Reviews Write a Review

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What is Zoho Survey?

Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.

Company Details

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Awards & Recognition

Zoho Survey won the following awards in the Survey Software category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

Latest Award, 2026

2025 Data Quadrant Champion

2025

6 Top Rated Capabilities

8 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

9 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Zoho Survey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Survey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Survey?

0% Negative

9% Neutral

91% Positive

Pros

Client's Interest First
Transparent
Helps Innovate
Trustworthy

Feature Ratings

Average 83

Customizable Branding

Questionnaire Design/Survey Builder

Collaboration

Templates & Question Library

Branching and Logic

Role and User Management

APIs and Integration

Multi-Channel Distribution

Multi-Media Support

Data Analysis and Visualization

3rd-Party Integrations

Vendor Capability Ratings

Average 82

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Business Value Created

Ease of Customization

Quality of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Zoho Survey Screenshots

Zoho Survey Videos

Zoho Survey Reviews

Role: Information Technology
Industry: Chemicals
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2021

One of the best ways to collect user opinions.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Harry P.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Collecting feedback

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

Zoho survey offers rcik customisation offers and allows us to collect surveys from customers in a well detailed format

What is your favorite aspect of this product?

The dasboard consists of detailed informated on survey responses and also records the intuitiveness of the user while submitting the surveys

What do you dislike most about this product?

More insights like the location and the device details from where the customer submitted the survey would be helpful

What recommendations would you give to someone considering this product?

A great tool to get more insights from the end users inorder to learn about their expectations and experiences

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Edward N.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Online Survey Is Like A ,B, C , D

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

The ease in formulating research questions and online questionnaire makes the Zoho Survey exceptional.

What is your favorite aspect of this product?

Comes with different useful tools which are easy to use and have a friendly GUI. Its cheap and readily available.

What do you dislike most about this product?

Nothing annoying about Zoho Survey.

What recommendations would you give to someone considering this product?

I would recommend Zoho Survey 100%.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoho Survey

What is Zoho Survey?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

Zoho Survey Ratings

89 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Zoho Survey?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Collaboration Invite people to review or edit the survey before sending them out.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Role and User Management Enable different levels of access and permissions based on role.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Survey Screenshots

Zoho Survey - Home

Creating Your Survey

Launching Your Survey

Zoho Survey Videos

Zoho Survey Quick Overview

Zoho Survey Reviews

One of the best ways to collect user opinions.

Likeliness to Recommend

Pros

Harry P.

Collecting feedback

Likeliness to Recommend

Pros

Edward N.

Online Survey Is Like A ,B, C , D

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Customizable Branding

Questionnaire Design/Survey Builder

Collaboration

Templates & Question Library

Branching and Logic

Role and User Management

APIs and Integration

Multi-Channel Distribution

Multi-Media Support

Data Analysis and Visualization

3rd-Party Integrations

Vendor Capability Ratings

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Business Value Created

Ease of Customization

Quality of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training